Neelam Tripathi
Frederick,MD
Summary
At Weis, I leveraged my problem-solving skills and expertise in medication dispensing to enhance pharmacy operations, significantly reducing medication errors. My commitment to patient confidentiality and team collaboration fostered a trusted environment, improving customer loyalty and operational efficiency. Driven Pharmacy Technician with 2 years of experience and success in working within fast-paced pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy.
Overview
3
3
years of professional experience
Work History
Pharmacy Technician
Weis
01.2022 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collected co-payments or full payments from customers.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Improved pharmacy operations efficiency with meticulous record-keeping of patient information and prescriptions.
- Conducted patient follow-ups to confirm medication effectiveness and address concerns.
Education
Master of Science - Zoology
Kanpur Univerity
Uttar Pradesh06-2009
Bachelor of Science - Biology
Kanpur University
Uttar Pradesh06-2007
Skills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Answering customer questions
- Prescription Filling
- Insurance Verification
- Supply Restocking
- Medication Dispensing
- Insurance Billing
- Patient confidentiality
Accomplishments
License Pharmacy Technician Registration for State of Maryland
Languages
English
Full Professional
Hindi
Full Professional
Timeline
Pharmacy Technician
Weis
01.2022 - Current
Master of Science - Zoology
Kanpur Univerity
Bachelor of Science - Biology
Kanpur University
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