Neema-Elie Joseph
Summary
Results-driven professional with focus on customer relations and service excellence. Proven ability to address customer needs and enhance satisfaction through effective communication and problem resolution. Known for excellent team collaboration and adaptability in dynamic environments, ensuring consistent achievement of objectives.
Overview
11
11
years of professional experience
Work History
Personal Shopper
Instacart
11.2023 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
Warehouse Worker
Amazon
09.2025 - 12.2025
- Operated material handling equipment to move products efficiently.
- Performed quality checks on incoming and outgoing shipments.
- Packaged orders accurately for timely delivery to customers.
- Followed safety protocols to ensure a secure work environment.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Organized incoming inventory for efficient storage and easy retrieval.
Inbound Sales Agent
Charter Communications
02.2023 - 08.2023
- Maximize sales opportunities by effectively answering and handling inbound sales calls in an effort to acquire new customers and solicit existing customers by selling them additional products and services
- Respond to inbound sales calls promptly and efficiently, as outlined by the required call han- dling metrics, to include productive time, schedule adherence, handle time, after call work, etc
- Effectively and efficiently sell products and services to prospective customers and maximize additional revenue from existing customers by selling incremental products and services through use of recommended sales techniques
- Identify and maximize upselling and cross selling sales opportunities
- Ability to learn and master order processing billing system regarding all aspects of sales order entry, order inquiries, and other tools and functions as they relate to the inbound sales function
- Have a full understanding of and consistently demonstrate proficiency at explaining all products and services to existing and prospective customers
- Acquire and demonstrate thorough knowledge of competitors’ pricing, packaging and products in an effort to discuss side by side comparisons of Charter’s and competitors’ products and ser- vices
- Promote and communicate current marketing campaigns and promotions
- Work with other departments, as necessary, to resolve customer issues
- Perform other duties as required by supervisor
Senior Associate Banker
Trustco Bank
11.2020 - 04.2022
- Assists customers with all cash and non- cash related transactions and services
- This includes but is not limited to: check cashing, processing deposits, processing loan or credit card payments, answering balance inquiries or other account questions, ad- mitting customers to their safe deposit box, etc
- Will be responsible for the cash vault and each till that is used
- Completes required reports such as the unrecovered difference report, open/close log report, etc., and will maintain records and logs for audit purposes
- Processes the night drop and balances the Automated Teller Machines on a daily ba- sis
- Balances the vault and individual till every day; provides assistance to locate differ- ences; and ensures that all differences are properly initialed and, if required, report- ed to the Branch Manager, Branch Administration and Audit Department immedi- ately
- Ensures that the appearance of the counter areas are neat, organized, and in accor- dance with bank policy
- Ensures all negotiable and confidential records are properly secured each day
- Conducts regular unannounced audits of the vault and tills, maintaining a record of each audit, and report any exceptions to the Branch Manager, Branch Administra- tion and Audit Department immediately
- Cross-sells the Bank’s products and services to promote branch growth
- Continues to building proficiency of banking principles and sales techniques by at- tending internal training, external training, and completion of continuing education courses.
Cashier
Sam’s Club
08.2020 - 03.2022
- Following proper procedures for handling merchandise; and correcting and reporting un- safe situations to facility management
- Provides member service by acknowledging the member and identifying members needs; assisting members with purchasing decisions; locating merchandise; resolving member issues and concerns; promoting the company's products and services; providing guidance and support to members regarding member self-service technology; processing member purchases; assisting members with payments according to company policies and proce- dures for different membership and payment types; assisting members with transactions utilizing registers or self-checkout area; zoning the area; and arranging and organizing merchandise.
Sales Lead
New York and Company
05.2019 - 08.2020
- Execute in-store business strategies to drive sales results and achieve individual and store goals in line with Company initiatives; Demonstrate business acumen and understanding of Company reporting
- Follow plans/directions/schedules and act with a sense of urgency to meet the changing priorities, store needs and demands of the business
- Effectively promote all brand initiatives, including credit, to achieve individual and store goals
- Set a performance example for Sales Associates to improve key metrics and drive sales
Front Desk/Host
Dave and Busters
08.2019 - 02.2020
- Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun
- Acts as ambassador to the building, greeting Guests with a positive attitude and enthusi- asm while coordinating game rentals, merchandise sales, and telephones
- Smiles and greets Guests upon entering
- Keeps immediate supervisor promptly and fully informed of all problems or unusual mat- ters of significance and takes prompt corrective action where necessary or suggests alter- native courses of action
- Bids farewell to Guests leaving
- Ensures everything was satisfactory and invites Guests to return
- Prepares for the shift by ensuring area is stocked with supplies: menus, silverware, Power cards, gift cards etc
- Reviews the cleanliness and organization of the Front Desk and Host station.
Front End Assistant
Costco Wholesale
08.2018 - 08.2019
- Address and follow-up all customer queries
- Maintain the register area clean and organized
- Pack and bag products based on customer needs
- Extend assistance to other departments’ staff to enhance customer service
- Take part in store promotional activities and other sales events
- Ensure that the shopping carts are properly organized for the convenience of customers
- Process damaged and returned products
Line Worker
Chipotle Mexican Grill
06.2015 - 10.2017
- Chipotle crew member job provides the primary duties consist of taking orders, pre- paring meals, packaging food items, and ringing up customer purchases
- Secondary duties for Chipotle crew members include preparing food and ingredients, opening and closing the store, and cleaning.
Sales Associate
Payless Shoe Source
06.2016 - 08.2016
- Must be aware of Store layout and be able to take action to Customers’ questions about fee and return policies without delay
- Sales Associate must be compre- hensible in their interactions with the entire customers
- Sales Associate must be able to enter data into records
- Sales Associate is in charge for correctly recording transactions.
Education
High School Diploma -
Saint Joseph Preparatory High School
Boston, MASkills
- Microsoft Word
- Leadership
- Multi-Tasking
- Planning
- Time Management
- Self-Motivated
- Independent Worker
- Effective Customer Communication
- High-Volume Call Centers
- Inbound Sales
- Microsoft Office
- Store Displays
- Sales expertise
- Product expertise
- Order fulfillment
- Inventory management
- Quality assurance
- Time management
- Attention to detail
- Hand-eye coordination
- Heavy lifting
- Warehouse safety
- Workplace cleanliness
Skills
- Call Control
- Sales
- Client Rapport-Building
- Strong Computational Skills
- Sales proficiency
- Advertising and marketing
- Market trends analysis
- Strong interpersonal skills
- Conflict resolution
- Sales proficiency
- Advertising and marketing
- Market trends analysis
- Strong interpersonal skills
- Conflict resolution
Timeline
Warehouse Worker
Amazon
09.2025 - 12.2025
Personal Shopper
Instacart
11.2023 - Current
Inbound Sales Agent
Charter Communications
02.2023 - 08.2023
Senior Associate Banker
Trustco Bank
11.2020 - 04.2022
Cashier
Sam’s Club
08.2020 - 03.2022
Front Desk/Host
Dave and Busters
08.2019 - 02.2020
Sales Lead
New York and Company
05.2019 - 08.2020
Front End Assistant
Costco Wholesale
08.2018 - 08.2019
Sales Associate
Payless Shoe Source
06.2016 - 08.2016
Line Worker
Chipotle Mexican Grill
06.2015 - 10.2017
High School Diploma -
Saint Joseph Preparatory High School