Neesha Scribner
Seattle,WA
Summary
Proactive Dental Office Manager with extensive experience in insurance billing, patient scheduling, and office administration. Successfully optimized billing procedures and maintained strong patient relations, enhancing practice revenue and efficiency. Proficient in dental software, HIPAA compliance, and treatment planning, bringing strong organizational and customer service skills to new opportunities.
Overview
13
13
years of professional experience
Work History
Dental Office Manager
Ballard Dentistry
08.2022 - Current
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Collaborated with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
Dental Office Manager
Seattle Kids Dentistry
12.2016 - 09.2022
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Developed and enforced office policies to maintain high standards of patient care and confidentiality.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
Warehouse Picker
Washington Shoe
03.2014 - 12.2016
- Used scanners to quickly locate and track items in warehouse.
- Collaborated with team members to achieve daily pick and pack goals.
- Met productivity goals consistently by prioritizing tasks effectively and staying focused during peak hours.
- Enhanced warehouse efficiency by maintaining a clean and organized work area, adhering to safety regulations.
Barista
Tully's Coffee
05.2011 - 04.2014
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Operated espresso machines and commercial coffee brewers to create beverages.
Education
No Degree - Dental Assistant
Seattle Vocational Institute
Seattle05.2015
High School Diploma -
Cleveland Highschool
Seattle06.2010
Skills
- Treatment Planning
- Dental software proficiency
- Schedule Management
- Insurance Billing
- HIPAA Compliance
- Patient Care
- Office Administration
- Customer Service
Timeline
Dental Office Manager
Ballard Dentistry
08.2022 - Current
Dental Office Manager
Seattle Kids Dentistry
12.2016 - 09.2022
Warehouse Picker
Washington Shoe
03.2014 - 12.2016
Barista
Tully's Coffee
05.2011 - 04.2014
No Degree - Dental Assistant
Seattle Vocational Institute
High School Diploma -
Cleveland Highschool
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