Neha Rana
Hazelwood,MO
Summary
Results-driven individual with experience in operations management and client relationship building. Skilled in enhancing service quality and optimizing workflows. Eager to leverage expertise in a fast-paced environment to drive strategic improvements and customer satisfaction. Interested in building a career in the financial services industry while supporting clients and office operations.
Overview
2027
2027
years of professional experience
Work History
Returns Coordinator
Whole Food Market
Town And Country, MO
2025 - Current
- Processed customer returns efficiently, ensuring accuracy and compliance with company policies.
- Coordinated return logistics, optimizing workflow for timely inventory replenishment.
- Assisted customers with return inquiries, enhancing overall satisfaction through effective communication.
- Maintained detailed records of returned merchandise for inventory management purposes.
Store Associate
Phillips 66
Hazelwood, MO
08.2024 - Current
- Assisted customers with product inquiries and transactions to enhance service quality.
- Provided training support to new associates on store policies and operational procedures.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
Customer Service Representative
Club Fitness
Florissant, MO
2023 - 2024
- Resolved membership issues efficiently, enhancing customer satisfaction.
- Managed front desk operations, maintaining organized records and schedules.
- Provided support during onboarding sessions for new members, promoting facility benefits.
- Educated customers on fitness programs and services available at the club.
Education
Bachelor of Science - English
Guru Nanak Dev University
Punjab, In04-2020
Skills
- Leadership and supervision
- Client relationship building
- Customer engagement
- Operations management
- Business correspondence
- Customer service
- Basic computer skills
- Strategic planning
Languages
Hindi
Native or Bilingual
English
Full Professional
Punjabi
Native or Bilingual
Interests
1 Interested in Finance and Personal Investing
2 Managing a personal investment account and contribute to retirement savings
Timeline
Store Associate
Phillips 66
08.2024 - Current
Returns Coordinator
Whole Food Market
2025 - Current
Customer Service Representative
Club Fitness
2023 - 2024
Bachelor of Science - English
Guru Nanak Dev University