Neikol Cruz
Abilene,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
1
1
year of professional experience
Work History
Froster/Key Holder
Nothing Bundt Cakes
04.2023 - 10.2023
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Strengthened team performance by conducting regular training sessions on product knowledge and sales techniques.
- Streamlined inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
Hostess Trainer/Restaurant Hostess
Taylor County Taphouse
01.2023 - 04.2023
- Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
- Streamlined training process for new hostesses, reducing onboarding time significantly.
- Improved team communication by implementing a weekly meeting to address concerns and share updates.
- Developed training materials to standardize hostess procedures, ensuring consistency in service.
Resident Assistant
University Of North Texas
07.2022 - 12.2022
- Enhanced resident satisfaction by promptly addressing concerns and resolving conflicts within the community.
- Organized social events for residents to foster a sense of community and belonging, resulting in increased resident retention.
- Improved communication between residents and management through consistent updates and informative newsletters.
- Mentored new Resident Assistants, providing guidance on effective strategies for managing various situations.
Education
Bachelor of Arts - Political Science
McMurry University
Abilene, TX05.2024
Bachelor of Arts - Political Science
University of North Texas
Denton, TX12.2022
GED -
Wylie High School
Abilene, TX05.2021
Associate of Arts - Dual Credit
Angelo State
San Angelo, TX05.2021
Skills
- Customer Service Management
- Staff Oversight
- Loss Prevention
- Daily Reporting
- Goal setting
- Adaptability
Accomplishments
- Model United Nations, Germany; Honorable Mention Award 2023
- Gothic Short Story; Third Place 2023
- Marketing Strategy For Paramount Theatre; First Place 2023
- County Horse Show; First Place 2018
Languages
Spanish
Elementary
Timeline
Froster/Key Holder
Nothing Bundt Cakes
04.2023 - 10.2023
Hostess Trainer/Restaurant Hostess
Taylor County Taphouse
01.2023 - 04.2023
Resident Assistant
University Of North Texas
07.2022 - 12.2022
Bachelor of Arts - Political Science
McMurry University
Bachelor of Arts - Political Science
University of North Texas
GED -
Wylie High School
Associate of Arts - Dual Credit
Angelo State
Similar Profiles
Taveonna M. WashingtonTaveonna M. Washington
Key Holder at Nothing Bundt CakesKey Holder at Nothing Bundt Cakes
Olivia BrockOlivia Brock
Bakery Manager at Nothing Bundt CakesBakery Manager at Nothing Bundt Cakes
Morgan CondrenMorgan Condren
Baker/Froster at Nothing Bundt CakesBaker/Froster at Nothing Bundt Cakes
Jacqueline GilfoyleJacqueline Gilfoyle
Shift Lead at Nothing Bundt CakesShift Lead at Nothing Bundt Cakes
Mihee KotatsuMihee Kotatsu
General Ledger and Accounts Payable Specialist at Godiva Japan, Inc.General Ledger and Accounts Payable Specialist at Godiva Japan, Inc.