Neil Carroll
Scarborough,ME
Summary
Operations Manager with a proven track record of enhancing productivity and efficiency in task execution. Expertise in strategic planning, process optimization, and leading high-performing teams. Strong communication and problem-solving skills contribute to effective operations management and foster positive team dynamics.
Overview
17
17
years of professional experience
Work History
Operations Manager
Woodland Farms Brewery
Kittery, ME
05.2022 - Current
- Oversaw standard operating procedures, and managed quality, customer service, and logistics.
- Provided the legal compliance requirements to the DEP and BABLO in the state of Maine, related to the organization's operations.
- Conducted regular inventory audits to verify stock levels and identify discrepancies.
- Prepared and arranged shipping logistics for online orders of our non-alcoholic products.
- Assisted in packaging all of our products, and prepared pallets for pick-up.
- Operated forklifts to transport materials between loading, processing, and storage areas.
- Developed strong customer relationships to encourage repeat business.
Operations Manager
Mariner Beverages
Portland, ME
04.2008 - 12.2021
- Monitored and forecasted upcoming levels of demand to maintain optimal inventory levels of beer, wine, and other beverages in the portfolio.
- Analyzed trends in supplier pricing to secure the best deals and maintain cost control.
- Negotiated product prices, discounts and shipping incentives with vendors.
- Developed and maintained relationships with suppliers to ensure timely delivery of products.
- Maintained appropriate inventory levels to meet personnel and corporate needs.
- Used vendor knowledge to determine shipping procedures, routes and rates.
- Contacted transport companies and suppliers to expedite, trace, or return shipments.
- Received incoming shipments, verifying quantity and quality of items against purchase orders.
- Unpacked and examined incoming shipments to confirm consistency with records, and stocked products in the appropriate location in the warehouse.
- Provided the legal compliance requirements to the DEP and BABLO in the state of Maine, related to the organization's operations.
- Investigated customer complaints regarding billing errors and discrepancies.
- Managed customer accounts including billing, invoicing, payments, and collections.
- Prepared staff work schedules and assigned team members to specific duties. Created and assigned delivery routes for drivers.
- Delivered packages to customers in a timely and efficient manner, and completed the necessary paperwork and documentation for deliveries.
- Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.
- Ensured vehicle cleanliness and performed regular maintenance checks.
Education
Some College (No Degree) - Social Psychology
University of Maine
Orono, MESkills
- Inventory management
- Logistics coordination
- Regulatory compliance
- Customer service
- Quality control
- Supplier negotiation
- Adaptability
- Production
Affiliations
- I am a weekend warrior musician that loves to play the drums in various local bands.
Timeline
Operations Manager
Woodland Farms Brewery
05.2022 - Current
Operations Manager
Mariner Beverages
04.2008 - 12.2021
Some College (No Degree) - Social Psychology
University of Maine
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