Neil Semple
Fort Worth,TX
Summary
Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth. Dedicated Shift Leader promotes quality assurance, issue resolution, and team collaboration. Excels at troubleshooting and supervising talented teams. Works to facilitate teams to develop action plans to address issues and presents solutions to management and key stakeholders. Attentive Shift Leader with 2 years of comprehensive experience overseeing and monitoring team members. Focused and skilled in employee oversight, mentoring and process improvement. Manages team with proactive approach and conscientious attention to day-to-day needs.
Overview
2
2
years of professional experience
Work History
Shift Leader
Wingstop
Fort Worth, TX
12.2022 - 01.2024
- Assisted general manager with operations game plan and company initiatives implementation.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Educated customers about offerings, promotions and pricing to boost sales.
- Coached team members to increase productivity and reduce workplace accidents.
- Analyzed company's expenditures and developed financial models.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Participated in store-wide marketing initiatives designed to increase customer traffic or boost sales revenue.
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
- Conducted regular meetings with team members to discuss upcoming events or changes in policy and procedures.
- Checked orders for quality and completeness.
- Implemented strategies to take advantage of new opportunities.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
Pressure Washer
Self-employeed
Fort Worth, TX
03.2022 - 11.2022
- Cleaned driveways, patios, decks, and sidewalks with a pressure washer.
- Measured, weighed or mixed cleaning solutions using measuring tanks or suction tubes.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
- Removed dirt, mildew, and algae from exterior walls.
- Monitored building security and safety by locking doors or avoiding hazards.
- Loaded machines with objects and unloaded after cleaning, placing on conveyors or racks.
Warehouse Picker
Amazon
Fort Worth, TX
06.2022 - 10.2022
- Tracked outgoing orders to provide shipping status to customers.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
- Tracked inventory levels on a daily basis and reported discrepancies accordingly.
- Packaged items with appropriate materials to prevent damage during shipping.
- Packaged items securely in boxes, bags or other containers before shipping.
Education
GED -
Saginaw High School
Saginaw, MI03-2021
Some College (No Degree) - Law
Kilgore College
Kilgore, TXSkills
- Customer Service Management
- Production Reporting
- Operations Support
- Equipment Troubleshooting
- Team Leadership
- Positive Attitude
- Client Support
- Technical Support
- Employee Attendance Monitoring
- Inventory Counts
- Truck Loading
- Electrical Repairs
Languages
English
Professional
Timeline
Shift Leader
Wingstop
12.2022 - 01.2024
Warehouse Picker
Amazon
06.2022 - 10.2022
Pressure Washer
Self-employeed
03.2022 - 11.2022
GED -
Saginaw High School
Some College (No Degree) - Law
Kilgore College
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