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- Passionate about balancing physical health with mental and emotional wellness
Neisha Phillip
Independence,KY
Summary
Resourceful flight attendant known for exemplary attention to detail and strong work ethic. Successfully navigates challenging situations to uphold safety and comfort standards, ready to contribute to a positive flying experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Flight Attendant
Endeavor Airlines
3087 Terminal Drive, Hebron, KY 41048
09.2022 - Current
- Ensure passenger and crew safety through compliance with company policies, safety protocols and emergency procedures.
- Efficiently conduct pre-flight checks to confirm the functionality of emergency equipment/supplies and adhering to FAA regulations.
- Demonstrate flexibility, adaptivity and reliability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Deliver exceptional customer service by monitoring the cabin, confidently addressing passenger inquiries and resolving issues promptly.
- Deliver in-flight services by accurately taking orders, serving food in a timely manner, and managing dietary restrictions or special requests for passenger comfort.
- Promoted brand reputation by being nominated and accepted as a "Runway Ready" model for the company website, social media and new hire/annual training videos.
- Support team morale through effective communication skills that foster cooperation among diverse crew members under various circumstances.
- Provide comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
- Proactive in setting up work stations prior to flight and restocking prior to landing while maintaining a clean and orderly cabin throughout flights, enhancing overall passenger experience and loyalty.
- Assist in managing passenger conflicts/in-flight emergencies with diplomacy and professionalism, maintaining peaceful cabin environment while minimizing passenger distress and ensuring safety.
Gymnastics Instructor
Top Flight Gymnastics
721 Centre View Blvd, Crestview Hills, KY 41017
01.2018 - 11.2022
- Instructed gymnastics classes for various skill/age ranges, ensuring safety, engagement and development.
- Provided feedback to students to enhance performance and build confidence while collaborating with their guardians and other instructors to discuss student progress and set goals.
- Trained junior instructors in teaching techniques and class management skills for consistent quality of instruction across all classes.
- Increased student retention by maintaining a fun-filled atmosphere with class participants while remaining professional and focused on achievement.
- Promoted a safe training environment by enforcing gym rules, following proper equipment usage guidelines and maintaining equipment.
Package Handler
FedEx
11000 Toebben Drive, Independence, KY 41051
08.2021 - 08.2022
- Multitasked effectively under pressure, consistently meeting deadlines without compromising quality or safety standards.
- Contributed to overall company growth by consistently meeting or exceeding productivity goals and maintaining a strong work ethic throughout daily operations while receiving numerous recognitions from upper management for exceptional attention to detail in performing daily duties.
- Assisted in the training and mentoring of new team members, fostering a positive work culture centered around collaboration and continuous improvement.
- Performed double shifts in challenging climates, adhering to proper lifting and moving protocols to maintain safety in restricted areas.
- Initiated cross-training opportunities across various facility sections to broaden skill set, enhance operational versatility and contribute to overall team performance.
Kennel Technician
Park Hills Animal Hospital
1555 Dixie Highway, Park Hills KY 41011
06.2017 - 01.2018
- Supervised daily care routines for animals, ensuring high standards of hygiene and welfare while conducting regular assessments of animal health, promptly reporting concerns to veterinary staff.
- Trained and mentored new staff on best practices in animal handling and safety protocols.
- Maintained inventory of supplies, ensuring timely replenishment to support kennel functions effectively for efficient operations.
- Reduced stress levels in animals by creating structured daily routines, incorporating exercise, playtime, and socialization opportunities.
- Conducted bathing, grooming and nail trims in kennel and in partnership with grooming team and veterinary technicians while maintaining a safe and healthy environment through diligent sanitation practices and facility upkeep.
- Facilitated cross-training initiatives for front desk responsibilities and collaborated with veterinarian technicians on routine tasks to enhance team effort and improve service delivery.
Kennel Technician
Middendorf Animal Hospital
9930 Berberich Drive, Florence, KY 41042
08.2017 - 11.2017
- Provided daily care including feeding, bathing, grooming, nail trims, administering medications, in addition to monitoring animal behavior and health to report to veterinary staff.
- Assisted in training new staff members on standard operating procedures, animal handling techniques and kennel maintenance, ensuring high standards of animal care were consistently maintained.
- Reduced stress levels in animals by providing play, enrichment activities and comfort to promote physical and mental well-being.
- Increased pet owner satisfaction by establishing a personalized care plan for each animal, addressing specific dietary and exercise needs.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Collaborated with front desk and veterinary staff to pursue cross-training opportunities to enhance operational versatility.
Education
High School Diploma -
Homeschool
Milton, KYSkills
- Customer service
- Strong work ethic
- Safety Focused
- First aid
- Team collaboration
- Reliability and punctuality
- Confident and Resilient
- Time management
Accomplishments
- Nominated and accepted to be a "Runway Ready" model for company website, social media and new hire/annual training videos.
- Exemplary representation and recognition of uniform and beauty standard regulations.
- Job offerings from multiple instructors at more than one annual training course for being knowledgeable and unflustered.
- Awarded points in reward system from customer surveys for exceptional service.
Affiliations
Association of Flight Attendants-CWA
Certification
Federal Aviation Administration
Interests
Timeline
Flight Attendant
Endeavor Airlines
09.2022 - Current
Package Handler
FedEx
08.2021 - 08.2022
Gymnastics Instructor
Top Flight Gymnastics
01.2018 - 11.2022
Kennel Technician
Middendorf Animal Hospital
08.2017 - 11.2017
Kennel Technician
Park Hills Animal Hospital
06.2017 - 01.2018
High School Diploma -
Homeschool