Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Neisha I Otero Diaz

Racine,WI

Summary

Dynamic professional with a proven track record at Comprehensive Home Care LLC, excelling in customer service and patient scheduling. Demonstrated expertise in insurance verification and a strong ability to lead teams towards performance improvement. Skilled in multitasking and organization, consistently enhancing operational efficiency and reducing data entry errors by implementing rigorous verification processes.

Overview

4
4
years of professional experience

Work History

Intake Coordinator

Comprehensive Home Care Llc
2800 W Forest Home Ave. Milwaukee WI 53215
07.2023 - Current
  • Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
  • Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
  • Reduced errors in patient data entry with thorough verification processes and attention to detail.
  • Completed intake assessment forms and filed clients' charts.

Table Runner and Group Leader

Sage Automotive Interiors
Spartanburg, SC
05.2020 - 11.2022

Self-motivated, whit a strong

sense of personal responsibility’s . Work effectively in fast-paced environments. Proven ability to learn quickly and adapt to new situations. Excellent communication skills both verbal and writing.

Education

High School Diploma - Comercio

Colegio Lázaro
San Juan Puerto Rico
05.2012

Skills

  • Insurance Verification
  • Follow-up skills
  • Multi-Line Phone Systems
  • Appointment Scheduling
  • Patient Scheduling
  • Scheduling appointments
  • Inventory Management
  • Customer Service
  • Multitasking and Organization
  • Microsoft Office
  • Relationship Building
  • Data Entry
  • Phone and Email Etiquette
  • Team Leadership
  • Quality Assurance
  • Performance Improvement
  • Administration and Operations
  • Motivational Leadership
  • Goal Setting
  • Event Coordination
  • New Hire Orientation

Languages

English and Spanish
Full Professional

Timeline

Intake Coordinator

Comprehensive Home Care Llc
07.2023 - Current

Table Runner and Group Leader

Sage Automotive Interiors
05.2020 - 11.2022

High School Diploma - Comercio

Colegio Lázaro
Neisha I Otero Diaz