Neisha Pamela Mercado Velez
Red Robin
Dearborn Heights,MI
5
years of professional experience
Bilingual and hardworking, with experience in fast-paced environments. I stay calm under pressure, work well with others, and focus on making people feel comfortable and taken care of. I pay attention to detail, follow procedures, and always try to create a safe and positive experience for customers.
Work History
Server
3 Months- Provided excellent customer service by responding promptly to guest inquiries and requests.
- Assisted in dining area cleanliness, ensuring a welcoming environment for guests.
- Collaborated with kitchen staff to deliver timely and accurate food orders.
- Maintained knowledge of menu items, including ingredients and preparation methods, to enhance guest experience.
Server
6 Months- Supported team initiatives by training new servers on restaurant policies and procedures.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Delivery Driver
1 Year 3 Months- Delivered automotive parts efficiently to customers and retail locations across designated routes.
- Ensured timely and accurate order fulfillment through careful handling of products.
- Maintained vehicle cleanliness and operational readiness by performing regular inspections.
- Communicated effectively with customers to address inquiries and resolve delivery issues.
Stocker
1 Year 7 Months- Restocked shelves promptly to maintain inventory levels and ensure product availability.
- Trained new staff on stocking procedures and safety protocols for efficient onboarding.
- Greeted customers and directed to requested products.
- Assisted in inventory counts, ensuring accuracy and adherence to company protocols.
Fullfillment
4 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
High School Diploma
- Graduated Salutatorian
- 3.8 GPA
Skills
Bilingual: Fluent in English and Spanish
Strong work ethic
Exceptional customer service
Prioritize the safety and comfort of all customers
Maintains composure under pressure
Timeline
Server
Red Robin
03.2026 - CurrentRead More
Server
Blue Hawaii
09.2025 - 03.2026Read More
Delivery Driver
O'Reilly's Auto Parts
02.2024 - 05.2025Read More
Stocker
Walmart
03.2022 - 10.2023Read More
Fullfillment
Target
10.2021 - 02.2022Read More
Academy of The Americas High School
High School Diploma
Read More