Summary
Overview
Work History
Education
Skills
Timeline
Generic

NeKayla Moss

Waco

Summary

Results-driven professional with extensive experience at Hillsboro Police Department, excelling in dispatch operations and enhancing response times through strategic process improvements. Skilled in data entry and active listening, I effectively analyze incident reports to inform resource allocation, ensuring optimal service delivery and operational efficiency.

Overview

9
9
years of professional experience

Work History

Dispatcher

Hillsboro Police Department
303 N Waco ST Hillsboro TX 76645
04.2026 - Current
  • Coordinated emergency responses by dispatching units effectively to incidents and calls for service.
  • Monitored radio communications, ensuring clear and concise information relay among officers in the field.
  • Maintained accurate records of dispatch activities, facilitating efficient tracking and reporting of incidents.
  • Implemented process improvements that enhanced response times and operational efficiency within the department.
  • Analyzed incident reports to identify trends, contributing to strategic planning and resource allocation decisions.
  • Led initiatives for technology upgrades within dispatch systems, enhancing overall functionality and user experience.

Assistant Manager

Little Caesars Pizza
1517 I35 N Bellmead TX 76705
11.2017 - 04.2026
  • Supervised daily operations, ensuring compliance with safety and quality standards.
  • Trained and mentored staff on food preparation and customer service techniques.
  • Implemented inventory management procedures to minimize waste and control costs.
  • Developed staff schedules to optimize labor efficiency during peak hours.
  • Led initiatives to improve customer satisfaction through enhanced service protocols.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.

Stocker

Walmart
4320 Franklin Ave Waco TX
11.2019 - 06.2024
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions, and make decisions.
  • Developed and maintained courteous and effective working relationships.
  • Resolved problems, improved operations, and provided exceptional service.

Education

High School Diploma -

McLennan Community College
Waco, TX
05.2026

Skills

  • Customer service
  • Data entry
  • Decision-making
  • Active listening
  • Attention to detail
  • Dispatch software
  • Stress tolerance
  • Time management
  • Problem-solving

Timeline

Dispatcher

Hillsboro Police Department
04.2026 - Current

Stocker

Walmart
11.2019 - 06.2024

Assistant Manager

Little Caesars Pizza
11.2017 - 04.2026

High School Diploma -

McLennan Community College