Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Hi, I’m
Nekelia Brown
Customer Service Professional
Irving,TX
Summary
Overview
22
years of professional experience
Work History
Tata Consultantcy Services
CSR
10.2021 - Current
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
McClatchy
Advertising Sales Representative
02.2018 - 05.2021
Job overview
- Used consultative sales techniques to pinpoint customers' advertising needs and close on short-term and long-term sales contracts.
- Developed strong relationships with advertisers and negotiated pricing following established procedures.
- Created and presented media and advertising packages to prospective customers.
- Helped customers in determining design and layout of sold and spec ads.
Education
Southern New Hampshire UniversityManchester, NH
Associates from Liberal Arts And General Studies
University Overview
Skills
- Sales Expertise
- Active Listening
- Customer Relations
- Senior Leadership Support
Timeline
CSR
Tata Consultantcy Services
10.2021 - Current
Advertising Sales Representative
McClatchy
02.2018 - 05.2021
Southern New Hampshire University
Associates from Liberal Arts And General Studies
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