Nekita Hawkins
Mobile,AL
Summary
Dynamic and results-driven professional with experience as a Public Safety Dispatcher at Mobile County Sheriffs Office. Proven ability in incident documentation and emergency call response, coupled with strong technical aptitude and communication skills. Successfully issued timely weather warnings and fostered team motivation as a Department Manager at Walmart, enhancing operational efficiency.
Actionable Public Safety Dispatcher with 3 years of experience diligently responding to both emergency and non-emergency calls with immediacy and sympathetic conciliation. Calm despite adversity, employing pragmatic thinking to emotionally driven scenarios and coaching citizens through pivotal experiences. Swift public-facing employee effective in connecting callers to necessary services without delay.
Overview
8
8
years of professional experience
Work History
Public Safety Dispatcher Senior Operator
Mobile County Sheriffs Office
10.2022 - Current
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Issued local watches and warnings to public in response to inclement weather conditions received from National Weather Service.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Used specialized software to track and maintain case incident numbers and logs
- Managed multiple agencies during 3 years of employment
Department Manager
Walmart
05.2018 - 10.2022
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Managed 2 associates and delegated tasks for evening associates
Education
High School Diploma -
W.P. Davidson High School
Mobile, AL05.
Associate of Science -
Faulkner State Community College
Bay Minette, AL05.2009
Skills
- Incident documentation
- Emergency call response
- Technical aptitude
- Dynamic communication skills
Timeline
Public Safety Dispatcher Senior Operator
Mobile County Sheriffs Office
10.2022 - Current
Department Manager
Walmart
05.2018 - 10.2022
High School Diploma -
W.P. Davidson High School
Associate of Science -
Faulkner State Community College