NEKYSIA JACKSON
Lawrenceville,GA
Summary
To enhance my educational and professional skills in a stable and dynamic workplace. Persistent and highly motivated Telemarketer with a flair for sales and marketing. Looking to secure a position in a thriving and fast-paced environment where excellent customer service skills will be utilized and appreciated. Remarkable Telemarketer provides superior customer service to callers. Friendly, punctual, dependable and computer-savvy. Specializing in balancing many different tasks at once.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Asbury Automotive Group
09.2022 - Current
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
Jim Ellis Chevy
05.2021 - 04.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
BDC service Cordinator
Toyota
08.2020 - 05.2021
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
Patient transporter
Northeast Georgia Medical Center
05.2019 - 08.2020
- Warmly greeted patients and visitors and made each feel welcome.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Reduced patient anxiety during transport by maintaining open communication and answering questions.
Education
High School Diploma -
Mill Creek High School
Hoschton, GASkills
- Coordinating Shuttles
- Service Assistance
- Store Displays
- Account Changes
Accomplishments
- Documented and resolved issues which led to results.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Customer Service Representative
Asbury Automotive Group
09.2022 - Current
Customer Service Representative
Jim Ellis Chevy
05.2021 - 04.2022
BDC service Cordinator
Toyota
08.2020 - 05.2021
Patient transporter
Northeast Georgia Medical Center
05.2019 - 08.2020
High School Diploma -
Mill Creek High School