Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Nelda Perez

ROBSTOWN,Texas

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.


Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

24
24
years of professional experience

Work History

Salesperson

Lacks Furniture
01.2001 - 08.2024
  • Assisted customers in selecting furniture based on needs and preferences.
  • Maintained product knowledge to provide accurate information and recommendations.
  • Processed sales transactions efficiently using point-of-sale systems.
  • Collaborated with team members to achieve sales goals and enhance customer experience.
  • Handled customer inquiries and resolved issues promptly to ensure satisfaction.
  • Organized showroom displays to highlight new arrivals and promotional items.
  • Conducted follow-up calls with customers to secure feedback and encourage repeat business.
  • Participated in training sessions to improve product knowledge and sales techniques.
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
  • Built relationships with customers and community to promote long term business growth.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Provided exceptional customer service, resulting in numerous positive reviews and referrals.
  • Exceeded monthly targets by diligently following up on leads and closing deals promptly.
  • Coached new hires on sales techniques, contributing to their development as successful team members.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Informed customers of promotions to increase sales productivity and volume.

Education

Robstown ISD
Robstown

Skills

  • Customer service
  • Customer care
  • Relationship building
  • Customer relationship building
  • Product description
  • Up-selling
  • Prospecting clients

Accomplishments

  • Ranked top 25 in sales for 12 years.

Languages

English
Professional Working
Spanish
Professional Working

Timeline

Salesperson

Lacks Furniture
01.2001 - 08.2024

Robstown ISD
Nelda Perez