Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Nellie (Nikki) Stanley
Open To Work

Nellie (Nikki) Stanley

Southaven

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Mitigation ManagerMitigation Manager

Work Type

Full Time

Location Preference

RemoteOn-Site
Location: Southaven, USASouthaven, MS
Open to relocation: No

Salary Range

$65000/yr - $100000/yr

Important To Me

Career advancementWork-life balanceCompany CulturePaid time offWork from home optionHealthcare benefits

Summary

Manager with background in restoration. Dedicated to continuous process improvements and program success.

Professional in national account management with proven track record in building. Strong focus on team collaboration and achieving results, adaptable to changing needs and priorities. Expertise in strategic planning, sales analysis, combined with excellent communication and problem-solving skills. Known for reliability and results-driven approach.

Overview

16
16
years of professional experience

Work History

National Account Specialist

BluSky Restoration Contractors,
02.2023 - Current
  • Managed national account relationships to enhance client satisfaction and retention.
  • Coordinated with cross-functional teams to streamline processes and improve service delivery.
  • Analyzed sales data to identify trends and opportunities for revenue enhancement.
  • Implemented efficient tracking systems for monitoring account performance metrics.
  • Provided ongoing support to clients through regular check-ins, addressing concerns and offering valuable insights into industry trends.
  • Managed end-to-end invoicing processes, ensuring accuracy and timely billing for services rendered.

Billing Analyst

Blusky Restoration Contractors
07.2018 - 02.2023
  • Analyzed billing discrepancies to ensure accuracy and timely resolution.
  • Collaborated with project managers to streamline invoicing processes.
  • Maintained comprehensive records of client accounts and payment histories.
  • Developed and implemented strategies for improving billing efficiency.
  • Mentored junior analysts on best practices in billing procedures.
  • Maintained strict confidentiality with all personal data as per company guidelines.
  • Researched portals issues related to non-payment within e-billing vendor portals.
  • Streamlined billing processes for increased efficiency, implementing automated systems and software upgrades.
  • Submitted alternate billing for clients belonging to special demographics using software portal, or denied claims and conducted accounts receivable follow-up.

Mitigation Manager

Paul Davis
03.2016 - 05.2018
  • Researched and resolved billing and invoice problems.
  • Ensured that team member responsibilities were defined and understood.
  • Conducted claim and estimate re-inspections.
  • Reviewed collection files to determine next steps in the collection process.
  • Wrote and sent in insurance estimates for all jobs.
  • Addressed negative customer feedback immediately.
  • Effectively communicated with team members to maintain clearly defined expectations.
  • Managed a crew of 5-8 people at a given time.

Mitigation Manager

ServiceMaster
09.2009 - 02.2016
  • Managed operations in accordance with standard requirements
  • Maintained compliance with company and legal requirements.
  • Determined customer needs
  • Ordered all equipment and supplies
  • Answered phones
  • Address customer complaints
  • Wrote and sent in insurance estimates for all jobs

Education

Mitigation -

ServiceMaster
Memphis, TN
01.2009

Skills

  • Proficient in Microsoft Office
  • Professional and mature
  • Dedicated team player
  • Focused on customer satisfaction
  • Team leadership
  • Project documentation
  • Attentive listening abilities
  • Teamwork and collaboration
  • Claims review
  • Claims submissions
  • Microsoft Excel
  • Invoice processing
  • Data analysis
  • Skilled in Xactimate, invoicing and billing portals, and Salesforce
  • Dispute resolution
  • Billing systems expertise

Accomplishments

  • Managed daily schedules.
  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Investigated any necessary information for proper billing for insurance companies.
  • Located over $500,000 in uninvolved opporunities

Timeline

National Account Specialist

BluSky Restoration Contractors,
02.2023 - Current

Billing Analyst

Blusky Restoration Contractors
07.2018 - 02.2023

Mitigation Manager

Paul Davis
03.2016 - 05.2018

Mitigation Manager

ServiceMaster
09.2009 - 02.2016

Mitigation -

ServiceMaster

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