Nellstells Smith
Lowell,MA
Summary
Dynamic leader with proven success at Panera Bread, enhancing operational efficiency and profitability through strategic planning and effective inventory management. Excelled in fostering teamwork and communication across languages, significantly boosting employee morale and customer satisfaction. Skilled in negotiation and analytical problem-solving, adept at driving revenue growth and ensuring compliance with regulatory standards. working at the same company for 16 years.
Overview
16
16
years of professional experience
1
1
Certification
Work History
District Manager
Panera Bread
08.2022 - Current
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Developing business strategies, plans, and goals for revenue growth
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Preparing quarterly and yearly reports on finances and operations
General Manager of Food Service
Panera Bread
09.2008 - 09.2022
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
- Increased customer satisfaction by implementing effective staff training and performance management programs.
- Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
Education
High School Diploma -
Medford High School
Medford, MA06.2008
Skills
- Leadership skills
- Recruiting and Hiring
- Strategic Planning
- Customer Service
- Marketing
- Analytical and problem solving
- Communication in 3 languages, English, Portuguese and Spanish
- Organization and time management
- Ability to adapt to changes in business operations
- Negotiation
- Strategic planing to development and implement business strategies to achieve goals
Certification
- Project Management
- Social Media Marketing Certification
- First Aid Certification
- ServSafe Food
Languages
English
Portuguese
Spanish
Timeline
District Manager
Panera Bread
08.2022 - Current
General Manager of Food Service
Panera Bread
09.2008 - 09.2022
High School Diploma -
Medford High School
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