Nelly Maldonado
Roseville ,California
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Insurance Coordinator
Lucile Packard Children's Hospital
06.2015 - 01.2017
- Verified payment method for five physicians
- Composed estimate letters, distribute payments, meet with patients to discuss payment plan
- Requested prior authorizations and referrals
- Clinical work and billing inquiries.
- Verified insurance and communicated coverage to staff and patients.
- Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
Consultant
LRA Worldwide
01.2014 - 12.2014
- Professionally trained on the brand, objectively assessed delivery of the brand promised
- Focused on the execution of customer service and the overall performance of our client
- Evaluated the performance of the client's employees on a day to day basis
- Traveled internationally
Fashion Blogger
Shopience
10.2013 - 12.2013
- Wrote short blogs about fashion trends, must-haves and our inspiration look of the day
- Handled the Jewelry Facebook page for the company
Stylist Blogger
The Examiner
08.2009 - 08.2012
- Developed and authorized articles about fashion, my style, what I loved and what inspired me
- Wrote short stories about the latest trends, street style, and editorials
- Offered readers style inspiration, ways to get the look and insider shopping picks
Sales Intern
TV Sant Cugat
09.2009 - 10.2009
- Sold air time with businesses around the city of Barcelona
- Organized meetings
- Managed wide variety of clerical work
- Searched for new clients and businesses in the area
- Helped sales professionals maintain customer relationships by making follow up calls to recent buyers
Promotions
Clear Channel Radio
01.2009 - 08.2009
- Coordinated events and promotions for five stations, driving increased brand awareness and customer loyalty
- Organized and assisted at local events in the Bay Area
- Commercial spots
Education
BA in Broadcast Electronic Communications Arts -
San Francisco State University
San Francisco, California01.2009
Skills
- Bilingual in English and Spanish
- Insurance Verification
- Insurance processes
- Accounts Receivable
- Medical billing and coding
- Microsoft Office
- Insurance Coverage Verification
- Attention to Detail
- Organizing and Prioritizing Work
- Teamwork and Collaboration
- Prior authorization processing
- Decision-Making
- Customer service and assistance
Volunteer Experience
- Stanford Hospital and Clinics, Palo Alto, California, Unit Secretary, 03/01/12, 09/30/12, Answered patient call lights, welcomed family members and guests, answered phones, contacted social work for family support, and helped patients with special requests as needed, contacted physicians and staff as needed.
- San Carlos Elms, San Carlos, California, Volunteer, 01/01/05, 04/30/07, Read to the elderly, help organize and set up game days, assisted with phone calls and provided companionship.
References
- Rosa Gil, Administrative Assistant, Stanford Life Flight, 650.725.2656
- Amalia Orozco, Clinical Clerk, Sherna Madan Clinic, MD, 650.346.0398
Timeline
Insurance Coordinator
Lucile Packard Children's Hospital
06.2015 - 01.2017
Consultant
LRA Worldwide
01.2014 - 12.2014
Fashion Blogger
Shopience
10.2013 - 12.2013
Sales Intern
TV Sant Cugat
09.2009 - 10.2009
Stylist Blogger
The Examiner
08.2009 - 08.2012
Promotions
Clear Channel Radio
01.2009 - 08.2009
BA in Broadcast Electronic Communications Arts -
San Francisco State University
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