Nelly Ortiz
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Healthcare professional offering over ten years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and vaccination administration. Positive and upbeat with excellent communication skills. Bilingual, fluent in Spanish and English
Overview
7
7
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Seacoast Orthopedics & Sports Medicine
02.2024 - Current
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
Lead Medical Assistant
Beth Israel Lahey Health Newburyport
03.2023 - 08.2023
- Collected and documented patient medical information such as blood pressure and weight.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Oriented and trained new staff on proper procedures and policies.
- Measured patient pulse oximetry.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Certified Medical Assistant
North Shore Physicians Group
01.2018 - 04.2022
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected and documented patient medical information such as blood pressure and weight.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- performed strep throat testing, urinary tract infection testing, collected urine specimens for suboxone testing,
- administered vaccinations as needed. covid and flu testing.
- medication prior authorization, scheduled patients' appointments,worked closely with nurses and doctors.
Certified Medical Assistant
Atlantic Digestive Specialty
11.2016 - 04.2017
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Implemented care and efficiency improvements to support and enhance office operations.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Answered telephone calls to offer office information, answer questions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Assisted physicians with minor gastro procedures, including preparingprocedure room and sterilizing instruments.
Education
High School Diploma -
Jane Addams Vocational High School
Bronx, NYSkills
- Electronic Health Records
- Inventory and supply management
- HIPAA Compliance
- Vital Sign Monitoring
- Patient Scheduling
- Specimens collection and processing
- Patient documentation
- Patient Flow Management
- Procedure Assistance
- Equipment Sterilization
- Immunization Administration
- Medical Equipment Operation
Certification
- CMA - Certified Medical Assistant
Timeline
Certified Medical Assistant
Seacoast Orthopedics & Sports Medicine
02.2024 - Current
Lead Medical Assistant
Beth Israel Lahey Health Newburyport
03.2023 - 08.2023
Certified Medical Assistant
North Shore Physicians Group
01.2018 - 04.2022
Certified Medical Assistant
Atlantic Digestive Specialty
11.2016 - 04.2017
High School Diploma -
Jane Addams Vocational High School
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