NELLY PENA
Austin
Summary
Systematic team leader with vast experience in managing and leading cross-functional teams. Proven track record of efficiently managing daily operations, developing strategies to increase profitability and customer satisfaction, and ensuring compliance with industry regulations. Experienced in managing budgets, allocating resources, and leading diverse teams. Possesses excellent problem-solving, leadership, and communication skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Buddy's Home Furnishings
Austin, TX
03.2023 - Current
- Maintain customer base by providing excellent customer service, maintaining facilities cleanliness, preparing daily reports and managing other account managers.
- Operate POS systems responsible for accurate cash consolidation.
- Perform opening and closing procedures including deposit verification using POS system and ordering all currency for store function and operations.
- Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs.
Store Manager
Rent-A-Center
Austin, TX
07.2010 - 03.2023
- Addressed employee issues, performed corrective actions and terminated employment when necessary.
- Analyzed sales numbers and performance metrics to locate deficits and implement process improvements.
- Interviewed and hired prospective employees according to team needs.
- Set daily and weekly goals related to the store’s sales activities.
- Oversee and direct coworkers’ collection activities.
- Provide leadership and training to ensure all coworkers comply with established procedures and practices for collections.
- Planned store layouts or designed displays.
- Set prices and credit terms for goods and services, based on forecasts of customer demand.
Office Secretary
Big Dogs Masonry
Austin, TX
06.2008 - 07.2010
- Coordinated assigned projects or program components, completing activities and delivering scheduled services.
- Created manual and electronic document files and records, providing up-to-date information or historical reference.
- Billing; creating and sending invoices invoices, collecting, account receivable, accounting, maintaining business accounts,
- Prepared variety of correspondence and reports for department and personnel.
- Completed database backups resulting in shorter restore and recovery times.
- Payroll
- Managed department schedule by maintaining calendars for department personnel and arranging meetings or travel.
Education
GED - undefined
Goodwill Central Texas - Outlet South
Austin, TXMedical Administrative Assistant - undefined
Everest Institute
Austin, TXSkills
- Store Opening and Closing Procedures
- Accurate Cash Handling
- Maximizing Profitability
- Inventory Management
- Staff Management
- Sales Expertise
- Order Management
- Staff Training
- Product and Service Sales
- Customer Service
- Team Leadership
- Shift Checklists
- Multitasking and Organization
- Store Displays
- Bank Deposit Procedures
- Hospitality and Accommodation
- Delegating Work
- Recruiting and Hiring
- Budgeting and Cost Control
- Performance Review
- Sales Professional
- Retail Merchandise Quality Standards
- Profit and Loss
Certification
Driver’s License
LANGUAGES
Spanish Fluent
Timeline
Assistant Store Manager
Buddy's Home Furnishings
03.2023 - Current
Store Manager
Rent-A-Center
07.2010 - 03.2023
Office Secretary
Big Dogs Masonry
06.2008 - 07.2010
GED - undefined
Goodwill Central Texas - Outlet South
Medical Administrative Assistant - undefined
Everest Institute