Nelly Rodriguez
Hialeah
Summary
Dedicated dental professional skilled in patient scheduling and front desk operations. Proven ability to enhance patient experiences through exceptional service and efficient office management.
Overview
6
6
years of professional experience
Work History
Dental Receptionist
Gables Smiles
Miami
12.2024 - Current
- Greeted patients warmly and managed front desk operations efficiently.
- Scheduled appointments and coordinated patient flow throughout the day.
- Managed patient records using dental office software systems.
- Answered phone calls promptly and addressed patient inquiries professionally.
- Assisted in maintaining a clean and organized reception area at all times.
- Educated patients about office policies and procedures during check-in process.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Verified patient's eligibility for benefits under various insurance plans.
- Created a welcoming environment for patients by providing exceptional customer service at all times.
Dental Office Manager
AC Pediatric Dentistry
Hialeah
10.2019 - 09.2024
- Managed daily operations of pediatric dental office efficiently and effectively.
- Supervised staff training to ensure compliance with dental office policies and procedures.
- Oversaw inventory management for dental supplies and equipment procurement.
- Developed office protocols for maintaining cleanliness and safety standards in treatment areas.
- Facilitated staff meetings to address operational challenges and improve team collaboration.
- Monitored billing processes to ensure accurate insurance claims submission and collections.
- Managed all front desk operations, including phone calls and customer service inquiries.
- Coordinated with dental providers regarding patient care and scheduling needs.
- Resolved customer complaints in a timely manner by investigating issues thoroughly.
- Prepared monthly reports summarizing activity within the dental practice for review by senior management.
Education
High School Diploma -
Ipuec Heroes De Angola
Cuba04-2011
Skills
- Patient scheduling
- Dental software management
- Insurance verification
- Customer service
- Record keeping
- Office management
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Dental Receptionist
Gables Smiles
12.2024 - Current
Dental Office Manager
AC Pediatric Dentistry
10.2019 - 09.2024
High School Diploma -
Ipuec Heroes De Angola