Nelson Abreu González
Miami,FL
Summary
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
17
17
years of professional experience
Work History
Store Manager
AutoZone
Hialeah, Florida
09.2021 - Current
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Mitigated business risks by working closely with staff members and assessing performance.
- Monitored inventory levels and placed orders to restock shelves.
- Recruited, trained and supervised new employees.
- Implemented efficient systems for tracking stock movement.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Updated and maintained store signage and displays.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints in a timely manner.
- Managed daily banking activities such as deposits and withdrawals.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Trained and mentored associates to teach daily tasks and procedures.
- Prepared monthly reports on sales figures, expenses, profits.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Ensured compliance with safety regulations and company policies.
- Established customer service standards and monitored staff compliance.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Created weekly work schedules for store personnel.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Assistant Store Manager
AutoZone
Miami
03.2018 - 09.2021
- Conducted regular performance reviews of staff members in order to identify areas for improvement.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Delegated work to staff, setting priorities and goals.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
Commercial Manager
AutoZone
Miami , FL
01.2010 - 03.2018
- Gained market share in new sales performance through aggressive team training.
- Conducted research into new market opportunities and potential clients.
- Priced structures for products for increased profitability.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Developed regional category plans for merchandising, marketing and brand initiatives.
- Managed customer relationships to ensure satisfaction with services provided.
- Resolved customer complaints regarding sales and service.
- Collaborated with vendors to secure competitive pricing on goods or services purchased.
Parts Sales Associate
AutoZone
Miami
03.2008 - 01.2010
- Initiated returns or exchanges of defective or incorrect items promptly and courteously.
- Located and labeled parts to maintain organized inventory of stock.
- Provided customer service and support in the parts department, including answering questions and resolving issues.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Increased team productivity by implementing multiple strategic process improvements.
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
Education
High School Diploma -
Preuniversitario Anacaona
Las Tunas 06-2006
Skills
- Store operations oversight
- Hourly shift management
- Personnel development
- Promotional planning
- Multitasking and organization
- Employee scheduling
- Leadership development
- Employee supervision and motivation
- Profit margin optimization
- Relationship building and management
- Sales coaching
- Problem-solving
- Customer relations
- Friendly and positive
- Training and mentoring
- Sales strategies
- Payroll management
- Loss prevention procedures
Timeline
Store Manager
AutoZone
09.2021 - Current
Assistant Store Manager
AutoZone
03.2018 - 09.2021
Commercial Manager
AutoZone
01.2010 - 03.2018
Parts Sales Associate
AutoZone
03.2008 - 01.2010
High School Diploma -
Preuniversitario Anacaona