Nelson Brousseau
Indianapolis,IN
Summary
Skilled Customer Returns Associate with background in handling product returns, resolving customer issues and improving return processes. Known for strong communication skills, attention to detail and ability to work in high-pressure environments. Proven track record of reducing return rates, enhancing customer satisfaction and contributing to company growth.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Customer Returns Associate
Amazon
Indianapolis, 46231
07.2022 - Current
- Assisted customers with returns and exchanges of merchandise.
- Processed returned items, including verifying condition and accuracy of product information.
- Maintained customer records to document return transactions.
- Inspected returned products for damage or missing components before processing the return.
Team Leader
Tyson Foods
Albertville, Alabama
03.2018 - 09.2021
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
- Maintained a positive work environment that promoted collaboration between team members.
- Offered training and support to keep team members motivated and working toward objectives.
Education
High School Diploma -
Immokalee High School
Immokalee, FL06-2013
Skills
- Microsoft Office
- Organization
- Workplace Safety
- Product Inspection
- Warehouse Operations
- Customer Service
- Teamwork skills
- Self Motivation
Timeline
Customer Returns Associate
Amazon
07.2022 - Current
Team Leader
Tyson Foods
03.2018 - 09.2021
High School Diploma -
Immokalee High School