Nelson Figueroa Martinez
Lynn,MA
Summary
Dynamic Commercial Manager with a proven track record at AutoZone, excelling in strategic planning and operations management. Enhanced competitive positioning through data analytics and optimized inventory, achieving significant cost savings. Skilled in team training and customer relationship management, fostering strong client connections and driving business growth.
Overview
2
2
Languages
9
9
years of professional experience
Work History
Commercial Manager
AutoZone
Lynn, MA
11.2023 - Current
- Developed and implemented pricing strategies to enhance competitive positioning in local markets.
- Analyzed sales data to identify trends, driving inventory optimization across multiple store locations.
- Collaborated with cross-functional teams to streamline supply chain processes, improving operational efficiency.
- Managed relationships, negotiating that led to cost savings and improved service levels.
- Trained and mentored junior staff on best practices for inventory management and customer service excellence.
- Monitored key performance indicators, ensuring alignment with overall business objectives and strategic goals.
- Strengthened client relationships through regular communication and timely resolution of issues, leading to increased customer satisfaction.
- Enhanced product offerings by conducting market research and identifying emerging trends within the industry.
- Managed and analyzed budgets, P&L, balance sheets and sales reports.
- Built relationships with clients to establish new contracts.
- Improved profit margins through diligent expense monitoring and the implementation of cost-saving initiatives where appropriate.
- Communicated product quality and market comparisons by creating sales presentations.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
Overnight Supervisor
Walmart
Saugus, MA
04.2019 - 11.2023
- Supervised overnight operations, ensuring compliance with safety and security protocols.
- Managed team scheduling to optimize staffing levels during peak hours.
- Trained new associates on operational procedures and customer service standards.
- Conducted daily inventory checks to maintain product availability and accuracy.
- Resolved customer issues promptly, fostering a positive shopping experience.
- Implemented process improvements that enhanced workflow efficiency in overnight shifts.
- Collaborated with management to streamline communication between day and night teams.
- Enhanced employee performance through regular coaching, training, and constructive feedback sessions.
- Implemented company loss prevention and security policies during after hours and encouraged employees to adhere to safety policies and procedures to reduce threats.
- Managed time-sensitive tasks such as promotional set-ups or end-of-season markdowns, allowing for seamless transitions between sale periods.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
School Bus Driver
Nrt Bus
Lynn, MA
07.2017 - 06.2019
- Ensured student safety during transportation by adhering to all safety protocols and regulations.
- Conducted pre-trip inspections to maintain vehicle readiness and compliance with operational standards.
- Managed daily bus routes efficiently, optimizing travel times while ensuring timely student arrivals.
- Trained new drivers on safety procedures, route navigation, and passenger management techniques.
- Communicated effectively with parents and school officials regarding schedules and transportation issues.
- Implemented improvements in route efficiency, resulting in enhanced service reliability for students and families.
- Monitored student behavior onboard, addressing issues proactively to maintain order during transit.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Transported passengers safely along prescribed routes according to tight schedules.
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
- Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
- Maintained [State] driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Assisted students with boarding and exiting bus to reduce safety issues.
- Supported special needs students by accommodating individual requirements and ensuring their comfort throughout the journey.
- Assessed bus condition and maintained brakes, wipers, gas levels, and cleanliness.
Education
High School Diploma -
Lynn Vocational Tech Int.
Lynn, MA06-2014
Skills
- Operations management
- Team Training
- Customer relationship management
- Strategic planning
- Key performance indicators
- Commercial services
- Hospitality and accommodation
- Attendance oversight
- Inventory management
- Time management
- Customer service
- Data analytics
- Sales tracking
- Social media savvy
- Shipping and receiving oversight
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Commercial Manager
AutoZone
11.2023 - Current
Overnight Supervisor
Walmart
04.2019 - 11.2023
School Bus Driver
Nrt Bus
07.2017 - 06.2019
High School Diploma -
Lynn Vocational Tech Int.