Summary
Overview
Work History
Education
Skills
Timeline
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Nelson Loaiza

Summary

Versatile and results-driven professional with a proven track record in the hospitality industry as a Server Trainer and Manager. Adept at cultivating high-performing teams through comprehensive training programs and hands-on leadership. Recognized for creating a positive and efficient work environment, driving exceptional customer service, and exceeding revenue targets. Bringing a unique blend of training expertise, managerial acumen, and a passion for delivering outstanding guest experiences.

Overview

7
7
years of professional experience

Work History

Server Trainer

Ambriza
10.2020 - Current
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Taught servers to memorize menu ingredients and provide information on preparation methods.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Bartender

Hotel Alessandra
11.2018 - 08.2020
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Cafe Manager

Flo Paris
11.2016 - 11.2018
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.
  • Handled business administration functions such as payroll, cash register counting, and supply ordering.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.

Education

High School Diploma -

Isabel Maldonado Blanco
Venezuela
07.2013

Skills

  • New Employee Mentoring
  • Fluency in English and Spanish
  • Quick and effective problem-solver
  • Great Customer service
  • Ability to Work under Pressure
  • Hospitality Service Expertise

Timeline

Server Trainer

Ambriza
10.2020 - Current

Bartender

Hotel Alessandra
11.2018 - 08.2020

Cafe Manager

Flo Paris
11.2016 - 11.2018

High School Diploma -

Isabel Maldonado Blanco

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Nelson Loaiza