Samantha Stockton
Converse
Summary
Enthusiastic professional with several years of success delivering quality experiences. Strong leader highly skilled at managing staff, resolving issues, and delivering exceptional customer satisfaction. Commended for boosting revenue and providing a memorable and sociable work environment. I have a hunger to grow with the company , And will always give my best performance while upholding a positive attitude.
Overview
8
8
years of professional experience
2012
2012
years of post-secondary education
Work History
Server Trainer
Cheesecake Factory Restaurant
San Antonio
01.2021 - Current
- Became a Classroom Facilitator, Teaching the classroom menu details on over 250 items we offer.
- Provided classroom instruction in areas such as customer service techniques, product knowledge and sales techniques. Complying with our specific steps of service we uphold.
- Conducted regular evaluations to assess server performance and compliance, adhering to health, safety, and sanitation standards.
- Provided feedback and support to servers for continuous improvement to enhance server efficiency.
- Introduced time-management techniques to help new servers efficiently balance multiple tables and customer requests.
- Monitored and evaluated server performance during training period to ensure adherence to restaurant standards and protocols.
- Demonstrated excellent organizational skills while managing multiple tasks simultaneously.
- Volunteered for many givebacks our restaurant did for the community. Food Bank food drives, Peanut Butter Drive for Feeding America, Cooking and feeding families at the Ronald McDonald house associated with the local hospital, and a Santa give back to under privileged children.
- Restaurant Turnaround & Training Specialist: Led training and coaching initiatives at underperforming restaurants, revitalizing operations and elevating standards for successful turnarounds
Server Lead
Outback Steakhouse
San Antonio
08.2018 - 02.2021
- Ensured adherence to health and safety regulations during training.
- Fostered a positive learning environment for all team members.
- Provided exceptional service to high volume of daily customers.
- Conducted comprehensive training sessions for new servers, focusing on menu knowledge, customer service skills, and POS system operation.
- Oversaw certification process for food handling and safety for all new servers, ensuring compliance with health regulations.
- Introduced time-management techniques to help new servers efficiently balance multiple tables and customer requests.
- Utilized a variety of teaching methods, including digital tools and hands-on practice, to accommodate different learning preferences.
Crew Leader
Quiznos Subs
San Antonio
07.2018 - 05.2019
- Opening and Closing store duties , dealing with the computer and the register.
- Assisted in creating a welcoming environment for customers through effective communication.
- Managed inventory levels and ensured proper stock rotation for freshness.
- Supervised daily operations and maintained quality standards of food preparation.
- Trained and mentored new crew members on procedures and customer service.
- Resolved customer complaints promptly to enhance overall satisfaction experience.
- Trained new hires on job duties, safety protocols, and company policies.
- Delegated daily tasks to team members to optimize group productivity.
- Inspected cleanliness, organization and safety of job sites after every shift.
- Implemented cost saving measures to reduce expenses while maintaining quality standards.
- Gained independent working skills and guided and mentored less experienced team members.
Education
Culinary Arts
The Art Institute of California , San Diego
San Diego, CA 01.2011 - 05.2012
North Zulch High School
North Zulch, TXRoosevelt High School
San Antonio, TXSkills
- Customer service
- Organizational skills
- Team leadership
- Coaching techniques
- Exceptional communication
- Guest relations
- Policy enforcement
- Effective time management
- Employee orientations
- Quality control
- Upselling strategies
- Cash handling
- Point of sale (POS) system operations
- Employee mentoring
- Problem solving
- Performance evaluation
- Communication skills
- Conflict resolution
- Time management
Accomplishments
- Oscar & Evelyn Overton Charitable Foundation awarded and recognizes me as a “Hunger Action Star.” -2025 Cheesecake Factory
- Commitment to excellence Award -2023 Cheesecake Factory
References
References available upon request.
Timeline
Server Trainer
Cheesecake Factory Restaurant
01.2021 - Current
Server Lead
Outback Steakhouse
08.2018 - 02.2021
Crew Leader
Quiznos Subs
07.2018 - 05.2019
Culinary Arts
The Art Institute of California , San Diego
01.2011 - 05.2012
North Zulch High School
Roosevelt High School