Nelson Mejia
New York,NY
Summary
Excels in delivering exemplary guest services while maintaining operational accuracy in fast-paced environments. Proven ability to organize inventory and transactions, supporting efficiency and enhancing customer satisfaction across various roles.
Overview
7
7
years of professional experience
Work History
Sales Associate
Trader Joe's
New York, NY
06.2024 - 05.2026
- Cultivated customer relationships that fostered loyalty and encouraged repeat business.
- Processed cash transactions efficiently while following company cash handling policies and maintaining accuracy in financial exchanges.
- Facilitated returns, exchanges, and refunds per store policy to maintain high customer satisfaction.
- Organized racks and shelves to improve store visual appeal, engage customers, and highlight key merchandise.
Front Desk Agent
Planet Fitness
New York, NY
03.2023 - 05.2024
- Greeted new arrivals warmly, verifying reservations and identification to ensure a smooth check-in process.
- Resolved guest concerns promptly, resulting in positive feedback and increased repeat visits.
- Maintained accurate guest information, payments, and reservations in hotel management software, ensuring seamless operations.
- Collected room deposits, fees, and payments, ensuring financial accuracy for each transaction.
- Provided exceptional guest support during peak periods and challenging situations, enhancing overall guest satisfaction.
Sales Associate
Modells Sporting Goods
New York, NY
01.2020 - 03.2020
- Assisted customers in locating products and checked the store system for availability at other locations, improving overall shopping experience.
- Resolved customer concerns quickly, contributing to improved satisfaction and a welcoming store environment.
- Developed customer relationships that encouraged repeat business and fostered positive store experiences.
- Addressed customer inquiries about product sizing and care options, ensuring informed purchase decisions. about sizing, accessories, and merchandise care.
- Processed cash transactions accurately while following company cash handling policies.
- Arranged racks and shelves to create tidy displays that attracted customers and highlighted featured merchandise.
Inventory Clerk
Chipotle
New York, NY
05.2019 - 11.2019
- Tracked inventory counts, monitored usage, and recorded variances to ensure accurate stock levels.
- Completed physical inventories and matched counts to existing records, enhancing reporting accuracy.
- Maintained accurate records and documentation, ensuring data currency and reducing risk of processing and delivery errors.
- Facilitated communication between departments regarding inventory needs and adjustments, enhancing collaboration and responsiveness.
Education
GED -
Pathways to Graduation
New York, NYSkills
- Customer service and support
- Problem solving
- Sales transaction processing
- Inventory management
- Inventory management
- Attention to detail
- Organizational skills
- Guest services
- Cash handling
Languages
Spanish (Fluent)
Timeline
Sales Associate
Trader Joe's
06.2024 - 05.2026
Front Desk Agent
Planet Fitness
03.2023 - 05.2024
Sales Associate
Modells Sporting Goods
01.2020 - 03.2020
Inventory Clerk
Chipotle
05.2019 - 11.2019
GED -
Pathways to Graduation