Nelson Nguyen
Cypress,Texas
Summary
With over 5 years of hands-on experience, including 3 years in a senior role, I am a knowledgeable Pharmacy Technician skilled in pharmacy operations, medication dispensing, and patient care. In my senior position, I worked closely with pharmacists to ensure medications were prepared accurately and on time, always adhering to strict regulatory standards. My role extended beyond daily tasks, as I also mentored and trained new pharmacy technicians, guiding them through the complexities of their roles and ensuring they understood the importance of precision and customer service. Additionally, I efficiently managed inventory, monitored stock levels, and contributed to creating a collaborative, patient-focused work environment where customer satisfaction was always a priority.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walgreens Boots Alliance
11.2019 - 08.2024
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Assisted in training and mentoring new pharmacy technicians, leading to increased team efficiency and cohesion.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced customer satisfaction with prompt and courteous service while addressing their prescription needs.
Education
Bachelor of Science - Computer Science
University of Houston
Houston, TX05-2027
High School Diploma -
Cypress Springs High School
Cypress, TX05-2020
Skills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Pharmacy Software Proficiency
- Pharmacy Law Compliance
- Pharmaceutical Calculations
- Insurance Billing
- Pharmacy and customer records management
Certification
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
- Licensed Pharmacy Technician - Texas State Board of Pharmacy.
- First Aid/CPR/AED Instructor Certification – Red Cross.
Languages
English
Native or Bilingual
Vietnamese
Professional Working
Timeline
Pharmacy Technician
Walgreens Boots Alliance
11.2019 - 08.2024
Bachelor of Science - Computer Science
University of Houston
High School Diploma -
Cypress Springs High School
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