Nelson Rivero
El Paso,TX
Summary
Safety-oriented Forklift Operator knowledgeable about proper handling of heavy machinery, pallet jacks, cherry pickers and forklifts. Works well independently and as part of team. Excellent interpersonal communication skills. Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic. Vigilant Forklift Operator familiar with operations and maintenance. Skilled at efficiently moving materials across areas to help teams meet demanding objectives. Conversational [Language] abilities paired with [Number]+ years of experience. Motivated [Job Title] with impeccable driving record and over [Number] years of transportation industry expertise. Offers focus and skills in route management and freight documentation. Adept at operating [Type] equipment. Highly attentive to changing road and traffic conditions.
Overview
12
12
years of professional experience
Work History
Manager /Delivery Driver
Jimmy Johns Sandwich Shop
02.2017 - Current
- Worked with floor team and managers to meet wide range of customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Answered questions about store policies and addressed customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Processed refunds and exchanges in accordance with company policy.
- Built relationships with customers to encourage repeat business.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Addressed customer needs and made product recommendations to increase sales.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Used POS system to enter orders, process payments and issue receipts.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Fostered positive working relationships with regular customers.
- Maintained accurate documentation of delivery logs, order information and customer contact details to enable tracking history and maintain accurate records.
- Enhanced customer satisfaction by delivering orders promptly and accurately.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Forklift Operator / Delivery Driver
Brady Industries Inc.
05.2015 - 01.2017
- Promoted operational efficiency by maximizing loads on each transfer.
- Conserved warehouse space through efficient stacking and placement of materials according to size, weight, and fragility requirements.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Streamlined order processing by accurately updating inventory management software after each task completion.
- Delivered [Type] products from manufacturer to clients over [Number]-mile daily route.
- Provided exceptional customer service through clear communication, professionalism, and courtesy at each delivery stop.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Tracked time spent on assignments each day for productivity reporting.
- Successfully avoided time delivery delays by carefully planning best routes.
Forklift Operator
CSC Sugar Distributors
08.2012 - 11.2015
- Weighed materials or products to record weight or other production data on tags or labels.
- Coordinated team member movements based on current needs, avoiding safety concerns, or delays.
- Minimized product damage through careful maneuvering and transporting of fragile items.
- Promoted operational efficiency by maximizing loads on each transfer.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Adjusted machinery and notified supervisors of malfunctions.
- Assisted in training new employees on safe forklift operation and warehouse procedures, promoting a strong safety culture.
Education
GED -
Jefferson High School
El Paso, TX06.1995
Skills
- Policy Implementation
- Schedule Preparation
- Emergency Response
- Process Improvement
- Materials Transport
- Harvesting
- Material Loading and Unloading
- Quality Assurance
- Material packaging
- Documentation
- Order picking and processing
- Critical Thinking
- Route Planning
- Work Order Following
Languages
English
Spanish
Full Professional
Timeline
Manager /Delivery Driver
Jimmy Johns Sandwich Shop
02.2017 - Current
Forklift Operator / Delivery Driver
Brady Industries Inc.
05.2015 - 01.2017
Forklift Operator
CSC Sugar Distributors
08.2012 - 11.2015
GED -
Jefferson High School