Nelson Scharf
Las Vegas,NV
Summary
Highly motivated and results-driven professional with extensive experience at David Wilson Toyota of Las Vegas, excelling in customer retention and sales growth. Demonstrated expertise in conflict resolution and active listening, fostering strong relationships and enhancing client satisfaction. Solid work ethic and conscience approach for high quality service. Adept to problem solving situations w optimism and positive resolution in mind. Maintaining a positive work ethic while minimizing errors and delays.
Overview
15
15
years of professional experience
Work History
Manager
Meineke Auto Care Center
Las Vegas, NV
02.2025 - Current
- Oversaw daily operational processes to enhance production, efficiency in a automotive repair facility, managing 3 technicians and 1 service advisor.
- coordinated workflow, scheduling, and job prioritization to maximize efficiency and turnaround time.
- Managed inventory level, optimizing cost-effectiveness of parts supply, labor hours, and revenue targets
- Trained and mentored staff on technical skills and customer service best practices.
- maintained compliance with safety standards and company policies
- establish strong vendor relationships to control costs and execute ideal timeframes
- delivered excellent customer service for ideal repetitive business opportunities and to maintain a 5 star rating
- met and exceeded company goals and targets for production and bonus tier levels
Service Advisor
David Wilson Toyota of Las Vegas
Las Vegas, NV
07.2024 - 01.2025
- Provided excellent customer service to all guests, demonstrating strong communication and problem-solving skills.
- Scheduled service appointments for customers.
- Advised customers on automotive maintenance and repair services.
- Kept an open dialogue with customers to walk them through the process of any updates or delays in regards to parts and services required due on their vehicle.
- Established positive communication between vendors, insurance companies, body shop repair companies, finance and sales associates to provide customers with all necessary information to ensure a positive experience.
- Used different programs to store and update customers information such as names, addresses, vehicle information, license plates, VIN numbers.
- Reviewed vehicle history information to suggest preventative solutions to customers vehicles based off age and miles of their vehicle.
- Provided customers with correct estimates and timelines due to repair costs.
- Sales and revenue growth based on the customers that I was able to help.
Sales Manager
David Wilson Toyota of Las Vegas
Las Vegas, NV
10.2015 - 07.2024
- Managed customer accounts and customer relationships.
- Provided coaching and feedback to staff on an ongoing basis in order to improve job performance.
- Trained new employees through the company's selling process from A-Z.
- Kept positive communications with different departments such as finance, bank associates, insurance companies to ensure a positive experience for customers.
- Negotiated contracts with customers and provided revenue growth for the company.
- Kept an ongoing relationship with customers to establish a book of business.
- Used different programs to upload and maintain customers information private.
- Establish a high rating for the company and myself during surveys.
Personal Banker
Wells Fargo
Los Angeles, California
03.2011 - 09.2015
- Developed relationships with customers through timely follow-up, sound advice, and quality service.
- Identified customer needs by actively listening and asking questions to determine appropriate product offerings.
- Maintained knowledge of bank products, services, policies, procedures, and regulations.
- Identified cross-selling opportunities and recommended banking products and services to customers.
- Provided financial planning, investment opportunities to customers for financial growth.
- Provided businesses with products and accounts to establish a steady tracking of business growth.
Education
General Education -
East Los Angeles College
Los Angeles, Ca01-1995
Criminal Justice - undefined
Glendale Community College
Glendale, Ca01-1994
Skills
- Excellent communication
- Decision Making
- Listening skills
- Verbal communication (2 languages)
- Computer skills
- Multitasking and organization
- Customer retention
- Strong work ethic
- Documentation and reporting
- Team player mentality
- Data entry
- Conflict resolution
- Goal-oriented mindset
- Attention to detail
- Team collaboration
- Sales expertise
- Complaint resolution
- Call center operations
- Time management
LANGUAGES
Spanish | Bilingual
Timeline
Manager
Meineke Auto Care Center
02.2025 - Current
Service Advisor
David Wilson Toyota of Las Vegas
07.2024 - 01.2025
Sales Manager
David Wilson Toyota of Las Vegas
10.2015 - 07.2024
Personal Banker
Wells Fargo
03.2011 - 09.2015
Criminal Justice - undefined
Glendale Community College
General Education -
East Los Angeles College