Nelson Sol
Windsor,CT
Summary
Customer-focused and proactive customer service representative with 4+ years of experience in handling customer inquiries, resolving issues, and ensuring customer satisfaction. Skilled in managing high call volumes and proficient in customer service software tools. Able to maintain composure under pressure and provide personalized customer service. Seeking a customer service representative position in a customer-centric organization where I can utilize my skills and contribute to customer success.
Overview
7
7
years of professional experience
Work History
Host/Assistant Manager
City Diner
Jersey City, NJ
11.2023 - 03.2024
- Welcoming and greeting the guests with a smile and making them feel comfortable.
- Assisting the guests to their assigned or respective table.
- Providing friendly and quality service.
- Addressing the guest when leaving the premises. Making sure everything is complete and good before opening the restaurant.
- Checking the attendance of each employee to make sure everyone is present as what's on the schedule, and if someone is calling out, making sure to find a reliever.
- Checking the cashier's money before and after the shift.
- Helping the Kitchen Manager with the deliveries.
Host
Foxwoods Resort and Casino
Mashantucket, CT
08.2022 - 08.2023
- Greeting the customer with a smile and sitting the guest into their assigned or respective table.
- Providing good and quality service.
- Addressing the customer when leaving the restaurant.
Customer Service Representative
Teleperformance
Quezon City, Manila
02.2017 - 02.2020
- Providing quality customer service.
- Assisting customers' questions and concerns.
- Resolving the issue in a timely manner that leads to a good resolution.
Education
Bachelor of Science - Hospitality And Tourism Management
Our Lady of Fatima University
Quezon City Philippines11-2019
Skills
- Communication Skills
- Phone Etiquette
- Customer Service
- Team Management
- Supervising Experience
- Leadership
Timeline
Host/Assistant Manager
City Diner
11.2023 - 03.2024
Host
Foxwoods Resort and Casino
08.2022 - 08.2023
Customer Service Representative
Teleperformance
02.2017 - 02.2020
Bachelor of Science - Hospitality And Tourism Management
Our Lady of Fatima University
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