Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Vincent Berrezueta

Brooklyn,New York

Summary

Personable and dedicated Customer Service Representative with extensive experience in the Retail, Food & Bar industries. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses.

Overview

7
7
years of professional experience

Work History

Host/Assistant Manager

Jewel Thief
New York, NY
07.2022 - 10.2023
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.
  • Maintained up-to-date knowledge of company products and services.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Communicated regularly with customers to gain insights into their needs.
  • Served as a liaison between staff members and senior management personnel.
  • Delegated work to staff, setting priorities and goals.
  • Organized and staffed promotional events for clients at various venues.

Server Supervisor

Royalton Hotel
New York, NY
10.2022 - 06.2023
  • Monitored dining room activities to ensure customer satisfaction.
  • Coordinated with staff members to ensure smooth operations during peak hours.
  • Trained new servers on proper food handling techniques.
  • Assisted in resolving customer complaints promptly and professionally.
  • Provided ongoing support to servers while they are on the job.
  • Maintained table setting by removing courses, replenishing utensils and refilling drinks.
  • Prepared workstations with ingredients and tools to increase efficiency.

Server

Spritz Nomad
New York, NY
08.2021 - 09.2022
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.

Kitchen & Bath/Plumber Associate

Home Depot
Brooklyn, NY
07.2020 - 03.2021
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Conducted inventories on a regular basis to track stock levels.
  • Upsold additional items based on customer interests and needs.
  • Suggested ideas for improving store operations and increasing profits.

Sales Representative

Abercrombie & Fitch
New York, NY
01.2017 - 01.2019
  • Greeted customers upon entering the store and provided assistance.
  • Organized displays to attract customers and promote sales.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Handled customer complaints in a professional manner.
  • Offered suggestions for additional items that may be of interest to customers.
  • Promoted special offers and discounts to encourage additional purchases.
  • Helped customers by answering questions and locating merchandise.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.

Education

High School Diploma -

St. George Academy
Manhattan, NY
06.2014

Associate of Science - Criminal Justice

John Jay College
Manhattan, NY

Skills

  • Staff Management
  • Sales Strategies
  • Training and Development
  • MS Office
  • Customer Relations
  • POS Software
  • Reservations
  • Event Planning
  • Front of House Organization
  • Complaint Handling
  • Guest Seating
  • Dining Customer Service
  • Item Promotion

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Server Supervisor

Royalton Hotel
10.2022 - 06.2023

Host/Assistant Manager

Jewel Thief
07.2022 - 10.2023

Server

Spritz Nomad
08.2021 - 09.2022

Kitchen & Bath/Plumber Associate

Home Depot
07.2020 - 03.2021

Sales Representative

Abercrombie & Fitch
01.2017 - 01.2019

High School Diploma -

St. George Academy

Associate of Science - Criminal Justice

John Jay College

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Vincent Berrezueta