Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
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NELSON VAZQUEZ

Caldwell,NJ

Summary

Dynamic and results-driven professional with extensive experience at TOAST City Diner, excelling in high-volume dining environments. Proven ability in conflict resolution and personnel training, leveraging strong communication skills and POS systems expertise to enhance customer satisfaction and streamline operations. Adaptable and effective under pressure, consistently delivering exceptional service.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Delivery Driver

DoorDash
08.2023 - Current
  • Resolved customer complaints in a professional manner while maintaining positive relationships with clients
  • Delivered rush merchandise on tight schedules to meet customer targets

Server Shift Leader, Barista, Expo, Trainer

TOAST City Diner
Montclair, USA
01.2017 - 06.2023
  • Utilized teamwork skills to collaborate effectively with kitchen staff during busy periods
  • Promoted specials and upsold using persuasive language
  • Performed food preparation to assist kitchen staff and streamline operations

Server, Trainer, Crew Chief

IHOP
Bloomfield, USA
06.2015 - 01.2017
  • Assisted in training new hires on proper service etiquette and protocol
  • Performed opening and closing duties such as setting up the dining area, restocking supplies

Education

Bachelor of Arts - English, Creative Writing

Montclair State University
Montclair, NJ
05.2020

Skills

  • Customer Relationship Management
  • Personnel Training
  • High-Volume Dining
  • Conflict and Complaint Resolution
  • Adaptable and Flexible
  • Cool Under Pressure
  • Academically Trained to Communicate Effectively
  • Multi-Tasking
  • Problem-solving
  • Time management skills
  • POS systems

Certification

  • 200 Hour NJ Yoga Teacher Training, Indigo Yoga, 2023
  • Adult First Aid/CPR/AED Certification, American Red Cross, 2025

Accomplishments

Vivien L. Kwiatek Scholarship for an outstanding undergraduate English major 2019

The Janet Holt Award for an undergraduate English major with a GPA of 3.2 or above 2019

The Johnny Muller Memorial Scholarship in Fiction for an outstanding piece of fiction by an undergraduate student 2020

Member of Sigma Tau Delta, the International English Honors Society

Student Speaker at Convocation Ceremony

Timeline

Delivery Driver

DoorDash
08.2023 - Current

Server Shift Leader, Barista, Expo, Trainer

TOAST City Diner
01.2017 - 06.2023

Server, Trainer, Crew Chief

IHOP
06.2015 - 01.2017

Bachelor of Arts - English, Creative Writing

Montclair State University

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NELSON VAZQUEZ