Summary
Overview
Work History
Education
Skills
Languages
Timeline
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NELSON VICTORIANO

NELSON VICTORIANO

Billings,MT

Summary

Experienced senior district-level leader with a strong commitment to integrity and problem-solving. Motivated by a genuine passion for delivering quality, ensuring customer satisfaction, and fostering high employee retention and morale. Skilled in developing effective strategies to drive the company towards optimal performance in finance, customer acquisition, and retention. Known for intentional leadership that inspires talented employees to reach their full potential and strive for excellence and career advancement. Demonstrates expert financial management capabilities while upholding the brand's quality standards.

Overview

10
10
years of professional experience

Work History

Co-Manager

Sam’s Club
06.2024 - Current
  • Contribute to Club achieving $150 million year-to-date target sales
  • Develop and maintained program to ensure cleanliness and welcoming associate spaces
  • Consistently achieve a minimum of 17 credit sign-ups, 50 SnG and 50 pus memberships
  • Leading the club to over 45% scan and go penetration
  • Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
  • Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.

Fresh Manager

Sam’s Club
10.2022 - 06.2024
  • Oversee production of all departments in fresh areas making sure that sales projections are set before 7 am and completed by 10 am
  • 4 wall manager, responsible for running the entire club, making sure day-to-day operations ran smoothly
  • Coordinated regular department meetings to share best practices and address any operational challenges.
  • Provided exemplary customer service by addressing concerns promptly and maintaining open lines of communication between staff and patrons.
  • Established clear goals for each team member within the department, fostering a sense of accountability that led to improved productivity levels overall.

Operations Manager

Love’s Travels Stops
12.2021 - 10.2022
  • General merchandising of the retail store, recruiting, Hiring, and developing new team members
  • Inventory control, setting up new displays and processing monthly special
  • Checking in and out of third-party vendors
  • Day to day operation of gasoline and diesel side of the business
  • (Was hired on to open new location in Butte which got cancelled)

Senior District Manager

Capstone Restaurants - Hardees
06.2019 - 11.2021
  • Directly manage all aspects of the operations for four Hardees restaurants with more than 100 employees
  • Leverage my leadership to develop talent, identify, recruit and train leadership, and provide an atmosphere that facilitates the development of their maximum potential
  • Financial expertise ensuring that the company is operating at its highest potential while still investing in the employees and ensuring ascending financial goals
  • District Manager from June 2019 to July 2020 (Left due to the closing of locations)

District Manager

Crush Enterprises DBA – Sonic
10.2014 - 03.2019
  • Grew underperforming stores from negative revenue to a profit of over $150,000 annually
  • Supervised various locations, enforcing high-quality standards of operation.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.

Education

AA - Theology

Instituto Biblico Antioquia
City of Juarez, MX

2 years - Psychology

Santa Ana College
Santa Ana, CA

Skills

  • Staff management
  • Contract negotiation
  • Leasing and sales
  • Business development
  • Staff development
  • Team leadership
  • Decision-making
  • Policy implementation

Languages

Spanish
Native or Bilingual

Timeline

Co-Manager

Sam’s Club
06.2024 - Current

Fresh Manager

Sam’s Club
10.2022 - 06.2024

Operations Manager

Love’s Travels Stops
12.2021 - 10.2022

Senior District Manager

Capstone Restaurants - Hardees
06.2019 - 11.2021

District Manager

Crush Enterprises DBA – Sonic
10.2014 - 03.2019

2 years - Psychology

Santa Ana College

AA - Theology

Instituto Biblico Antioquia

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NELSON VICTORIANO