Nelson Hernandez
Northridge,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Route Manager
LA Pool Design And Construction Inc
Van Nuys, CA
01.2017 - Current
- Provided technical service to clients who recently had new equipment installed
- Trained new hires in the proper pool servicing methods and supervised the installation of new equipment.
- Improved route efficiency by analyzing and optimizing daily service schedules.
Shipping Manager
American Jewel LLC
Valencia, CA
01.2015 - 01.2017
- Verified and documented incoming orders and outgoing shipments
- Created invoices in QuickBooks and processed data for customer orders
- Streamlined shipping processes by implementing efficient packing and tracking systems.
Office Manager
Heavenly Home Health
Burbank, CA
01.2014 - 01.2015
- Managed, organized, and reviewed nurse case files to ensure plan of treatments were in compliance with state Medi-Cal requirements
- Processed prescriptions and plan-of-treatments for medical doctor approvals
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Host
El Queso Grande
Granada Hills, CA
01.2013 - 01.2014
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided customer ordering options and processed about 40 orders a day.
Education
Bachelors in Business Administration -
University of California, San Diego
06.2012
Skills
- Staff Training
- Team Collaboration
- Financial Accounting
- Guest Relations
- Staff Management
- Office Management
- Expense Reporting
- Compliance Monitoring
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Route Manager
LA Pool Design And Construction Inc
01.2017 - Current
Shipping Manager
American Jewel LLC
01.2015 - 01.2017
Office Manager
Heavenly Home Health
01.2014 - 01.2015
Host
El Queso Grande
01.2013 - 01.2014
Bachelors in Business Administration -
University of California, San Diego