Nelson Hernandez
Northridge,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Route Manager
LA Pool Design And Construction Inc
01.2017 - Current
- Provided technical service to clients who recently had new equipment installed
- Trained new hires in the proper pool servicing methods and supervised the installation of new equipment.
- Improved route efficiency by analyzing and optimizing daily service schedules.
Shipping Manager
American Jewel LLC
01.2015 - 01.2017
- Verified and documented incoming orders and outgoing shipments
- Created invoices in QuickBooks and processed data for customer orders
- Streamlined shipping processes by implementing efficient packing and tracking systems.
Office Manager
Heavenly Home Health
01.2014 - 01.2015
- Managed, organized, and reviewed nurse case files to ensure plan of treatments were in compliance with state Medi-Cal requirements
- Processed prescriptions and plan-of-treatments for medical doctor approvals
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Host
El Queso Grande
01.2013 - 01.2014
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided customer ordering options and processed about 40 orders a day.
Education
Bachelors in Business Administration -
University of California, San Diego
06.2012
Skills
- Staff Training
- Team Collaboration
- Financial Accounting
- Guest Relations
- Staff Management
- Office Management
- Expense Reporting
- Compliance Monitoring
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Route Manager
LA Pool Design And Construction Inc
01.2017 - Current
Shipping Manager
American Jewel LLC
01.2015 - 01.2017
Office Manager
Heavenly Home Health
01.2014 - 01.2015
Host
El Queso Grande
01.2013 - 01.2014
Bachelors in Business Administration -
University of California, San Diego
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