Elena Ramos
Specialty RX
Lake Mary
2
Languages
1
Certification
5
years of professional experience
Pharmacy team member proficient in supporting pharmacists with prescription preparation and delivering exceptional customer service. Committed to safety and compliance with experience in coordinating with insurance providers, prescribers, and patients to efficiently provide for patient needs. Prioritizes accuracy and consistently providing high-quality service. Highly adaptable and collaborative, providing dependability in fast-paced environments with a focus on meeting changing demands.
Work History
Remote Pharmacy Technician/Customer Service
2 Years 6 Months- Processed scripts remotely using FrameWorks ECM and LTC, ensuring timely medication delivery.
- Answered high volume calls from providers and nurses at long term care facilities, facilitating efficient communication.
- Refill medications and ensure medication is being filled for correct patient and medication.
- Work with team members to ensure the queue stays low and is worked through efficiently.
- Assist with data entry with new orders.
- Work with pharmacists to ensure needs are being met and clinical questions and concerns are being handled.
- Actively work through queues of other pharmacy locations within the company.
- Ensure narcotics are processed accurately and display correct information.
- Cross-referenced PointClickCare to verify accurate information flow between pharmacy and facility.
- Assist nurses with any issues they may have with medications and patients.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Adhering to HIPAA regulations when handling personal information in any situation.
- Collaborated with healthcare providers to resolve medication-related issues promptly and effectively.
Pharmacy Technician
8 Months- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Entered and processed patients' prescriptions into internal system.
- Stocked, labeled, and inventoried medications, ensuring accurate records for efficient pharmacy operations.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Performed various pharmacy operations, prioritizing accuracy and service quality to support overall patient care.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Counted, measured and compounded medications following standard procedures.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Restocked pharmacy shelves with new shipments every day.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing labeling, and packaging.
- Reduced medication errors by diligently cross-checking medications against patients’ profiles before dispensing.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Assisted pharmacists with medication dispensing, labeling, and packaging to streamline pharmacy workflow.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Resolved third-party billing, computer system and customer service issues.
- Set up and modified patient profiles to include current medications and Insurance details.
- Coordinated verification and filling of more than 300 daily prescriptions in a high-volume retail pharmacy environment.
Customer Service Associate
1 Year 11 Months- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Provided customer feedback to management and identified areas of improvement for products and services.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Provided training and support to new associates to help provide high-quality customer service.
Education
Associate of Arts - Psychology
High School Diploma
- Ranked in Top 5% of class
- Relevant Coursework: Healthcare Academy for 3 years
- Previous National Honors Society Member
- GPA: 4.2 GPA
Skills
Interpreting and Processing Medication Orders
Prescription Filling
Regulatory Compliance
Inventory Management
Medical Terminology
Claims Processing
Computer proficiency
Microsoft Applications
Problem-Solving Skills
Team Collaboration
Adaptability
Continuous Learning
Professionalism
Certification
- License number is RPT 117655.
- STATE OF FLORIDA DEPARTMENT OF HEALTH DIVISION OF MEDICAL QUALITY ASSURANCE
- DATE LICENSE NO. CONTROL NO.
- DECEMBER 28, 2024 RPT 117655 464814
- THE REGISTERED PHARMACY TECHNICIAN NAMED BELOW HAS MET ALL REQUIREMENTS OF THE LAWS AND RULES OF THE STATE OF FLORIDA.
- EXPIRATION DATE: DECEMBER 31, 2026
Languages
English – Fluent
Spanish - Fluent
Timeline
Remote Pharmacy Technician/Customer Service
Specialty RX
02.2024 - CurrentRead More
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Walgreens
04.2023 - 12.2023Read More
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Walgreens
05.2021 - 04.2023Read More
Pine Ridge High School
High School Diploma
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Daytona State College
Associate of Arts from Psychology
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