Nena Herzing
Saint Marys,PA
Summary
Dedicated Medical Office Receptionist with expertise in patient check-in, front desk operations, and HIPAA compliance. Proven track record of enhancing patient satisfaction through process improvements and effective communication. I also had the opportunity to work at the elementary school for 2 years. I loved being around the children & having our Catholic faith be a part of my work day. I believe that this job would be a great way to combine my secretarial background with my love of children & our Catholic faith. I do have background check from SMCESS.
Overview
10
10
years of professional experience
Work History
Medical Office Receptionist
Pain, Spine & Joint Center
Saint Marys, PA
06.2024 - Current
- Developed patient information materials to improve understanding of services offered at the facility.
- Implemented process improvements that reduced wait times and enhanced patient satisfaction scores.
- Oversaw inventory management for medical supplies, ensuring availability for daily operations.
- Facilitated billing inquiries and resolved discrepancies to maintain financial accuracy within the office.
Saint Marys Catholic Elementary School System
Covid Tutor
Saint Marys, PA
09.2022 - 05.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Medical Office Receptionist
Penn Highlands Elk Qcare
Saint Marys, PA
04.2016 - 08.2022
- Managed patient check-ins, ensuring accurate data entry and efficient appointment scheduling.
- Coordinated communication between patients and healthcare providers to streamline service delivery.
- Assisted in maintaining electronic health records, ensuring compliance with privacy regulations.
- Trained new staff on office procedures and software systems to enhance team performance.
Education
High School Diploma -
Elk County Catholic High School
Saint Marys, PA05-1988
Skills
- Record preparation
- Front desk operations
- HIPAA compliance
- Patient check-in
Timeline
Medical Office Receptionist
Pain, Spine & Joint Center
06.2024 - Current
Saint Marys Catholic Elementary School System
Covid Tutor
09.2022 - 05.2024
Medical Office Receptionist
Penn Highlands Elk Qcare
04.2016 - 08.2022
High School Diploma -
Elk County Catholic High School