Neoneica Brookins

• Evaluated applications, driving records, and vehicle details to assess risk and determine policy eligibility.
• Ensured policies adhered to state and federal regulations, supporting profitability and compliance objectives.
• Risk Assessment
• Ability to use judgement & make decisions
• Attention to detail
• Interpersonal & communication skills (verbal & written)
• Ability to resolve customers' issues
• Ability to multi-task, prioritize & effectively manage time
• Ability to work with & maintain highly confidential information
• Addressed inquiries and resolved issues, enhancing customer satisfaction and retention.
• Handled payment processing tasks accurately to facilitate financial transactions.

• Facilitated payment processing and account setup for online services, ensuring a smooth customer experience.
• Resolved issues efficiently through effective problem-solving techniques.
• Informed customers about insurance options and benefits, contributing to improved service satisfaction.
• Recommended policy changes to clarify customer understanding and enhance service delivery.

• Educated agents on new and existing policies and procedures to ensure adherence and understanding.
• Clarified policy changes and software product updates for agents to improve their operational effectiveness.
• Guided compliance efforts by interpreting state guidelines for agents.
• Streamlined payment processing to ensure timely transactions.

Cabela's

• Delivered customer service and sales support at Cabela's, effectively resolving issues to enhance customer satisfaction.

H&R Bock

• Addressed customer issues promptly at H&R Block, upholding high service standards and ensuring client satisfaction.
• Delivered product support and soft sales assistance at H&R Block, maintaining client satisfaction.
• Managed order taking and resolved customer issues.