Nepal Satish
Tustin,CA
Summary
Results-driven Restaurant Operations Manager experienced in delivering exceptional customer service and enhancing team performance. Improved operational efficiency through effective decision-making and team leadership. Focused on optimizing workflows and elevating service delivery to ensure customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager
Royal India Restaurant
Lake Forest, CA
05.2025 - 06.2026
- Managed daily restaurant operations, ensuring high standards of service and customer satisfaction.
- Coordinated staff schedules, optimizing workforce efficiency and coverage during peak hours.
- Implemented training programs for new employees, enhancing team performance and service delivery.
- Developed and maintained inventory control systems, reducing waste and improving cost management.
- Analyzed customer feedback to identify areas for improvement in menu offerings and service processes.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Provided exceptional customer service, ensuring guest satisfaction through attentive and friendly interactions.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards.
- Served food and beverages promptly with focused attention to customer needs.
Wheelchair Assistant
Sierra Aviation Group
Santa Ana, CA
12.2019 - 08.2024
- Coordinated wheelchair availability and transportation logistics for efficient service delivery.
- Assisted passengers with mobility needs, ensuring a seamless travel experience.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new staff on operational procedures and safety protocols for wheelchair assistance.
- Collaborated with airport personnel to enhance accessibility services and improve passenger flow.
- Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
- Supported patients'' physical needs by carefully transferring them from beds or chairs into wheelchairs as necessary.
Production Assistant
LSG Sky Chefs
Costa Mesa, CA
01.2019 - 08.2020
- Coordinated inventory management processes, maintaining accurate stock levels for efficient production workflows.
- Facilitated communication between kitchen staff and delivery teams to optimize operations and reduce delays.
- Implemented process improvements that enhanced productivity during peak service hours without compromising quality.
- Assisted in preparation and assembly of in-flight meal trays ensuring quality and compliance with safety standards.
- Collaborated with cross-functional teams to streamline production schedules, improving overall workflow efficiency.
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
- Stayed alert, active, and ready to respond to any request at any time using a variety of available resources.
- Maintained a safe and clean work environment, contributing to overall team productivity.
Cashier
SUBWAY®Restaurants
Tustin, CA
11.2018 - 12.2018
- Processed customer transactions efficiently using point-of-sale system.
- Assisted customers with menu selections and special requests to enhance their dining experience.
- Collaborated with team members to streamline operations during peak hours for improved service speed.
- Maintained cleanliness and organization of work area to ensure optimal service environment.
- Implemented best practices for food safety and hygiene in compliance with health regulations.
- Greeted customers entering store and responded promptly to customer needs.
Server
India Kitchen
Tustin, CA
07.2018 - 11.2018
- Oversaw multiple tables, ensuring efficient service during peak hours.
- Processed payments accurately using point-of-sale systems, maintaining cash handling protocols.
- Maintained cleanliness and organization of dining area, following health and safety regulations.
- Assisted in training new staff on restaurant procedures and menu offerings.
- Resolved customer complaints promptly, enhancing overall dining experience and retention rates.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
Education
High School Diploma -
Higher Secondary Education Board
Kathmandu, Nepal08-2001
Skills
- Team leadership
- Decision-making
- Time management
- Project management
- Customer service
- Computer Proficiency
- Bilingual Communication
Certification
- CMA - Certified Medical Assistant
Languages
English
Limited Working
Hindi
Native or Bilingual
Nepali
Native or Bilingual
Timeline
Manager
Royal India Restaurant
05.2025 - 06.2026
Wheelchair Assistant
Sierra Aviation Group
12.2019 - 08.2024
Production Assistant
LSG Sky Chefs
01.2019 - 08.2020
Cashier
SUBWAY®Restaurants
11.2018 - 12.2018
Server
India Kitchen
07.2018 - 11.2018
High School Diploma -
Higher Secondary Education Board