Nephthalie Douyon
West Nyack,NY
Summary
Highly-motivated individual with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Host
PF Chang's Restaurant
Nanuet, NY
11.2023 - Current
- Provided excellent customer service by anticipating customer needs.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Resolved conflicts between customers when necessary.
- Processed customer payments efficiently and accurately through a modern POS system.
- Proficiently demonstrated and instructed new hires on accomplishing the assigned tasks.
Project Collaborator
BRIDGES
09.2022 - 06.2023
- Partnered up with a non-profit organization, BRIDGES, which caters to people with disabilities in the communities
- Helped bring their program into the school and created a project with their collaboration.
- Facilitated discussion and collaboration among peers.
- Advised peers on how to effectively utilize available resources in order to complete tasks efficiently.
- Mentored new members of the team by providing guidance on relevant procedures.
- Attended meetings to optimize professional development.
- Acted as a liaison between students, teachers, administrators, and parents when needed.
Tour Guide
Hudson Valley P-TECH
01.2020 - 06.2023
- Gave tours for associates who visited the school
- Some include business partners, superintendents, mentors, administrators, and New York senator
- Provided detailed information to tourists about the layout of the school.
- Maintained a positive attitude and enthusiasm when interacting with guests.
- Ensured visitors had an enjoyable experience by providing interesting facts and stories related to the school.
Education
Bachelor of Science - Computer Science Information Security
John Jay College of Criminal Justice of The City University of New York
New York, NY05-2026
Associates - Cyber Security
Rockland Community College
Suffern, NY12-2024
High School Diploma -
Hudson Valley P-TECH
Piermont, NY06.2023
Skills
- Customer Engagement
- Social Perceptiveness
- Conflict Mediation
- Public Speaking
- Group Management
- Training and Mentoring
- Presentation Skills
- Research
- Multi-tasking
Languages
Haitian Creole
Certification
- AFE/Adhesive Intro to Computer Science
- Python
- Introduction to Linux, Virtualization and Containers
- CSP105/Computers in Society
- SUNY/RCC CSP149 - Web Page Development
- Intro to Linux- Testout
- PC maintenance- Testout
Community Service/ Volunteering
- Offered aid for those coming into the country from the Biden Program
- Teach and educate people in Haitian Creole
- Offer transition in Haitian Creole in various areas from medical to interviews
- Helps elderly on the community with essential tasks
Timeline
Host
PF Chang's Restaurant
11.2023 - Current
Project Collaborator
BRIDGES
09.2022 - 06.2023
Tour Guide
Hudson Valley P-TECH
01.2020 - 06.2023
Bachelor of Science - Computer Science Information Security
John Jay College of Criminal Justice of The City University of New York
Associates - Cyber Security
Rockland Community College
High School Diploma -
Hudson Valley P-TECH
- AFE/Adhesive Intro to Computer Science
- Python
- Introduction to Linux, Virtualization and Containers
- CSP105/Computers in Society
- SUNY/RCC CSP149 - Web Page Development
- Intro to Linux- Testout
- PC maintenance- Testout
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