Neptali Mendez
Rochester
Summary
Highly adaptable and people-centered professional with a proven ability to lead, communicate, and deliver results in both ministry and diverse work environments. Known for building trust, guiding individuals through important decisions, and creating positive, solution-focused experiences. Committed to excellence, integrity, and serving others with purpose while thriving in roles that require compassion, accountability, and strong interpersonal skills.
Overview
17
17
years of professional experience
Work History
Realtor
Howard Hanna
Rochester
09.2022 - Current
- Guide clients through home buying and selling processes.
- Research market trends and property values for informed decisions.
- Negotiate contracts and agreements between buyers and sellers.
- Develop marketing strategies to promote listed properties effectively.
Pastor
The Way to Heaven
Rochester
08.2019 - Current
- Engage in public speaking engagements at civic organizations or other churches.
- Provide pastoral care to individuals and families during difficult times.
- Lead worship services, integrating music and prayer for spiritual enrichment.
- Work with church leaders, staff and ministry teams to achieve growth of church and to foster positive community impact.
- Manage all aspects of ministry.
Community Connections Representative
Excellus BCBS
Rochester
10.2018 - 09.2023
- Facilitated community outreach programs to engage and support diverse populations.
- Coordinated resource distribution to individuals experiencing homelessness and housing instability.
- Developed partnerships with local organizations to enhance service delivery and collaboration.
- Educated citizens on resources and programs in local community.
- Planned community events to connect people dealing with similar issues.
Associate Pastor
Pentecostal Christian Missionary Church
Rochester
06.2011 - 07.2019
- Provided pastoral care through counseling sessions and support groups for congregation members.
- Collaborated with church leaders to develop strategic initiatives for member engagement.
- Trained volunteers in various ministries, enhancing team effectiveness and service delivery.
- Facilitated Bible study sessions, encouraging discussions and deepening scriptural understanding.
Community Connections Representative
Centene
Rochester
09.2017 - 09.2018
- Identified community needs and resources through collaboration with local organizations.
- Educated members on health and wellness resources by facilitating workshops.
- Connected individuals and families with available programs through resource distribution.
- Conducted outreach in rural areas to locate at-risk members missing preventative visits.
Flooring Specialist
J.s. Excel Flooring
Rochester
03.2016 - 08.2018
- Installed various types of flooring materials in residential and commercial spaces.
- Assisted clients in selecting appropriate flooring options based on preferences and needs.
- Maintained tools and equipment for optimal performance and safety standards.
- Resolved customer inquiries and concerns regarding flooring products and services.
Substitute Paraprofessional
TES Staffing
Rochester
09.2014 - 11.2015
- Facilitated classroom activities to enhance student engagement and learning outcomes.
- Mentored students with assignments, promoting academic success and confidence.
- Supervised students in independent settings and small groups to ensure safety and focus.
- Oversaw students outside of the classroom, maintaining a safe and supportive environment.
Call Center Representative
MVP HealthCare
Rochester
06.2009 - 06.2011
- Assisted members with inquiries regarding health insurance plans and benefits.
- Resolved customer complaints promptly to ensure satisfaction.
- Answered incoming calls, delivering professional and knowledgeable service.
- Provided information on products and services related to health insurance.
Education
GED -
Family Learning Center
Rochester06-2005
Skills
- Leadership
- Community engagement
- Public speaking
- Conflict resolution
- Strong negotiation skills
- Customer Service
Timeline
Realtor
Howard Hanna
09.2022 - Current
Pastor
The Way to Heaven
08.2019 - Current
Community Connections Representative
Excellus BCBS
10.2018 - 09.2023
Community Connections Representative
Centene
09.2017 - 09.2018
Flooring Specialist
J.s. Excel Flooring
03.2016 - 08.2018
Substitute Paraprofessional
TES Staffing
09.2014 - 11.2015
Associate Pastor
Pentecostal Christian Missionary Church
06.2011 - 07.2019
Call Center Representative
MVP HealthCare
06.2009 - 06.2011
GED -
Family Learning Center