Customer Service Representative
Harland Clarke
01.2012 - 09.2012
Hi, I’m
Nereida Ramos
Houston,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Motivated Customer Service Representative with over 2 years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in spanish.
Work History
Harland ClarkeSan Antonio, TX
Customer Service Representative
01.2012 - 09.2012
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer check order needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special check order needs or wants.
Lo-Q Virtual Queuing San Antonio, TX
Cashier
05.2008 - 12.2008
Job overview
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete flash pass purchases.
Education
Houston Community College, Houston, TX
Associate of Arts from Psychology
05.2018
Skills
- Bilingual fluent in english and spanish
- POS Systems and Ordering Platforms
- Calm and Professional Under Pressure
- Order and Refund Processing
Languages
Spanish
Native or Bilingual
Timeline
Cashier
Lo-Q Virtual Queuing
05.2008 - 12.2008
Houston Community College
Associate of Arts from Psychology
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