Hi, I’m
Nereyda Vanessa Beltran
San Francisco,CA
Summary
Highly energetic and efficient professional dedicated to delivering the highest level of customer service. Strong multitasking abilities and commitment to ensuring customer satisfaction and exceeding expectations through exceptional communication and problem-solving skills. Builds positive relationships with clients and colleagues naturally, maintaining a proactive and solution-oriented approach.
Overview
7
years of professional experience
Work History
Open Wide SF General Dentist
Office Manager
02.2022 - Current
Job overview
- Verifying patients insurance
- Greeting patients
- Billing insurance
- Creating and presenting treatment plan
- Assisting back of office when needed
- Answering phone calls
- Scheduling appointment
- Collecting patients payment
- Keeping office clean and organized
- Managing problem solving
- Responding to emails
- Following up with patients pending treatment
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
SF Oral Surgery
Receptionist
02.2020 - 02.2022
Job overview
- Greet Patient and welcome them
- Check and verify insurance
- Send insurance claims
- Answer billing questions
- Create and present treatment plan
- Able to work in a fast pace environment
- Answer incoming calls
- Respond to emails
- Request referrals
Western Dental
Receptionist
04.2018 - 01.2020
Job overview
- Verifying Insurance and checking eligibility
- Greet patients and check them in
- Scheduling and confirming appointments
- Send out approval request to insurance
- Being able to multi-task
- Work in a fast pace enviroment
- Present treatment plans
Old Navy
Sales Associate
06.2018 - 09.2019
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
Skills
- Interpersonal
- Fast pace
- Bilingual: Spanish & English
- Punctual
- Problem Solving
- Organized
- Office management
- Organizational skills
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Scheduling coordination
- Inventory control
Timeline
Office Manager
Open Wide SF General Dentist
02.2022 - Current
Receptionist
SF Oral Surgery
02.2020 - 02.2022
Sales Associate
Old Navy
06.2018 - 09.2019
Receptionist
Western Dental
04.2018 - 01.2020
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