Nerlande Alphonse
Pompano Beach,FL
Summary
Highly motivated, dependable, and results-driven Customer Service Professional with diverse experience in retail operations, cashiering, warehouse management, and administrative support. Demonstrates exceptional customer service, communication, organizational, and problem-solving skills, with proven proficiency in cash handling, financial transactions, inventory management, merchandising, accounting assistance, and office administration. Recognized for professionalism, accuracy, attention to detail, and the ability to thrive in fast-paced environments while maintaining operational efficiency and delivering outstanding customer experiences. A proactive team player committed to exceeding performance expectations, driving sales, strengthening customer loyalty, and contributing to overall business success. Bilingual in English and Haitian Creole, with the ability to communicate effectively with diverse customers and colleagues.
Overview
1
1
Language
26
26
years of professional experience
Work History
Cashier
7-Eleven
01.2025 - 2025
- Greeted customers and resolved basic questions with prompt, courteous service.
- Balanced register drawer and reconciled daily transactions for shift accuracy.
- Restocked shelves, coolers, and impulse displays to maintain product availability.
- Assisted with lottery, fuel, and promotional transactions according to store procedures.
- Scanned items efficiently and bagged purchases to support smooth customer flow.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Picker / Warehouse Associate
Amazon
01.2023 - 01.2024
- Picked and packed customer orders accurately
- Prepared shipments according to company standards
- Followed warehouse safety procedures and productivity goals
- Worked efficiently in a high-volume environment
- Consistently lifted materials weighing as much as 50 pounds.
- Picked customer orders accurately using handheld scanners and warehouse systems.
- Maintained order accuracy while following safety and quality procedures.
- Inspected items for damage, mismatches, and inventory discrepancies.
- Supported smooth fulfillment operations by keeping work areas organized and compliant.
- Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
- Verified proper labeling and identification on all orders before shipment.
- Used RF scanners to track orders and verify accuracy.
- Demonstrated flexibility in adapting to various shifts and schedules while maintaining consistent performance standards throughout periods of increased workload demands or personnel shortages.
- Improved overall team efficiency with clear communication and collaboration between colleagues in the warehouse.
- Supported other warehouse functions such as receiving, stocking, and shipping when needed, demonstrating versatility within the team.
- Scanned barcodes to verify items, locations, and order details.
- Retrieved merchandise from shelves, bins, and storage areas efficiently.
- Staged completed picks for packing, sorting, or shipment processing.
- Worked fast to meet assigned daily picking quotas.
- Pulled orders quickly to maintain demanding productivity goals.
- Scanned and verified UPC codes for all products to aid in identification.
- Assisted in reducing product damage through careful handling of items during the picking process.
- Enhanced order accuracy by diligently following pick sheets and double-checking items before packing.
Cashier
Key Food
01.2025 - 01.2019
- Assisted customers with purchases and answered questions
- Operated cash registers and balanced cash drawers
- Helped maintain product displays and store cleanliness
- Supported daily store operations and teamwork efforts
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Cashier
Publix Supermarket
01.2010 - 01.2017
- Processed customer transactions accurately and efficiently
- Handled cash, debit, and credit card payments
- Delivered excellent customer service in a fast-paced environment
- Maintained organized and clean checkout areas
Accounting Clerk / Secretary
Archdiocese
01.1998 - 01.2008
- Assisted with accounting and financial recordkeeping
- Managed schedules, documentation, and office correspondence
- Coordinated meetings and administrative activities
- Provided daily clerical and administrative support
- Processed accounts payable invoices, verifying coding, approvals, and supporting documentation for accurate payment processing.
- Reconciled bank statements and ledger accounts, identifying discrepancies and preparing corrective entries.
- Entered financial transactions into accounting systems, maintaining organized and current records.
- Assisted with month-end closing tasks, including account analysis and data collection.
- Filed and maintained confidential financial documents, supporting audit-ready recordkeeping.
- Supported budgeting and donation tracking activities by compiling spreadsheets and validating source documents.
- Maintained accounting records utilizing in-house and client systems.
- Input high volume of monthly invoices with consistent accuracy.
- Assisted in payroll processing tasks such as timesheet validation, overtime calculation, benefits administration, and tax deductions.
Education
High School Diploma -
School in Haiti
Port-Au-PrinceSkills
- Customer Service
- Cash Handling & POS Systems
- Administrative Support
- Accounting Assistance
- Microsoft Word & Excel
- Organization & Time Management
- Teamwork & Communication
- Inventory & Stocking
- Warehouse Operations
Languages
Bilingual in English and Creole.
Timeline
Cashier
7-Eleven
01.2025 - 2025
Cashier
Key Food
01.2025 - 01.2019
Picker / Warehouse Associate
Amazon
01.2023 - 01.2024
Cashier
Publix Supermarket
01.2010 - 01.2017
Accounting Clerk / Secretary
Archdiocese
01.1998 - 01.2008
High School Diploma -
School in Haiti