Nery Castillo
Houston,TX
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
7
7
years of professional experience
Work History
Sales Associate
Autonation Chevrolet Gulf Freeway
Houston, TX
03.2020 - Current
- Answered customer inquiries regarding product features, pricing, and availability.
- Attended weekly team meetings to review performance goals and objectives.
- Conducted product demonstrations to highlight features and benefits.
- Greeted customers and provided exceptional customer service.
- Upsold additional items based on customer interests and needs.
- Assisted customers with product selection, sizing and styling.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Built and maintained relationships with peers and upper management to drive team success.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Quality Control Technician
Tricolor
Houston, TX
04.2018 - 01.2019
- Provided quality support to ensure that products met quality standards and customer requirements.
- Collaborated closely with Quality Control to promote team-oriented approach in daily activities.
- Washed and Detailed cars to accomplish weekly objectives
Delivery Truck Driver
Gladiator Transporter
Houston, TX
09.2017 - 12.2017
- Verified order details at distribution center and customer locations to prevent errors.
- Maneuvered shipments with carts, hands trucks and pallet jacks, efficiently loading and unloading vehicles to maintain tight timetables.
- Performed deliveries throughout greater Texas area.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
- Unloaded packages from Izuzu trucks for delivery to customers, taking care to prevent damage to merchandise and goods.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Maintained safe driving habits to protect property and general public on roadways.
- Inspected vehicle prior to and after completing each shift, noting any damage or issues in detailed logs.
- Maintained neat and professional appearance during every shift to promote positive company presence.
- Demonstrated safe driving by observing all road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
Education
Some College (No Degree) - Business Administration
San Jacinto College District
Pasadena, TX05.2022
Electrical Technology Occupational Certificate - Electrical Technology
San Jacinto College District
Pasadena, TX05.2017
Skills
- Bilingual
- Complex Problem-solving
- Multi-tasking strength
- Adapt to diverse groups
- Time management
- Teamwork and collaboration
- Friendly and outgoing
- Goal oriented
Timeline
Sales Associate
Autonation Chevrolet Gulf Freeway
03.2020 - Current
Quality Control Technician
Tricolor
04.2018 - 01.2019
Delivery Truck Driver
Gladiator Transporter
09.2017 - 12.2017
Some College (No Degree) - Business Administration
San Jacinto College District
Electrical Technology Occupational Certificate - Electrical Technology
San Jacinto College District
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