Nery Francisco Monterroso Lopez
Long Beach,CA
Summary
Experienced with managing high-volume dining environments while ensuring quality service. Utilizes effective communication and leadership to foster cohesive team atmosphere. Track record of enhancing guest experiences and operational efficiency through strategic planning and hands-on management.
Overview
8
8
years of professional experience
Work History
Lead Server
PADRES
07.2020 - 09.2024
- Cultivated a welcoming dining atmosphere by greeting guests, addressing complaints, and ensuring their satisfaction through personal interactions, including table touches.
- Efficiently managed reservations, seating charts, and order taking, utilizing my skills in the Toast POS system.
- Trained new staff on our service standards, supported the FOH manager in achieving labor and sales targets, and promoted our menu offerings to enhance the overall guest experience.
Lead Cook/Head Cashier
Flame Broiler
05.2019 - 06.2020
- Responsible for opening the store, prepping meats and produce, and ensuring food preparation met menu specifications while adhering to health and safety standards.
- Role included managing inventory, processing orders through various channels, handling transactions, and maintaining clean workstations.
- Diligent in closing out registers and addressing customer complaints, ensuring a smooth operational flow and customer satisfaction.
Line Cook
Fresh Kabobs
01.2017 - 05.2019
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines and managed inventory and stocked supplies to guarantee smooth kitchen operations.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Education
Bachelor - Marketing
Universidad Panamericana
Guatemala City01-2015
Skills
- Customer service
- Effective Communication
- Problem-Solving
- Attention to Detail
Languages
Spanish
English
Timeline
Lead Server
PADRES
07.2020 - 09.2024
Lead Cook/Head Cashier
Flame Broiler
05.2019 - 06.2020
Line Cook
Fresh Kabobs
01.2017 - 05.2019
Bachelor - Marketing
Universidad Panamericana
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