Summary
Overview
Work History
Education
Skills
Timeline
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Nevaeh Baker

Baltimore,MD

Summary

Dynamic customer service professional with a proven track record at Walmart, excelling in problem resolution and product knowledge. Recognized for effectively managing high call volumes while maintaining a calm demeanor under pressure. Adept at team collaboration, enhancing overall service quality, and consistently achieving positive customer feedback.

Overview

3
3
years of professional experience

Work History

Customer Service Associate

Walmart
10.2023 - 09.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Managed high call volume with exceptional time management skills, minimizing wait times for customers.
  • Handled billing and payment issues by following guidelines and resolving disputes.
  • Trained new associates in customer service protocols, elevating overall team's performance.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Server

Baltimore Yacht Club
08.2021 - 10.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Answered customers' questions, recommended items, and recorded order information.

Education

Kenwood Highschool
Baltimore, MD
06.2023

Skills

  • Customer service
  • Customer support
  • Problem resolution
  • Team collaboration
  • Product knowledge
  • Guest services
  • Hospitality and accommodation
  • Teamwork and collaboration
  • Calm and professional under pressure
  • Understanding customer needs

Timeline

Customer Service Associate

Walmart
10.2023 - 09.2024

Server

Baltimore Yacht Club
08.2021 - 10.2023

Kenwood Highschool

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Nevaeh Baker