Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Nevaeh Clay

Avondale,Arizona

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.

Overview

5
5
years of professional experience

Work History

Associate

Amazon
Goodyear, Arizona
09.2021 - Current
  • Processed shipments received from vendors according to established protocols.
  • Trained new associates on store operations, policies, and procedures.
  • Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
  • Moved large and bulky items manually or with pallet jacks or forklifts.
  • Assembled orders according to customer requests.
  • Operated scanners, computers, and other equipment to track orders.
  • Inspected damaged goods prior to disposal or return to vendor.
  • Performed cycle counts to maintain accurate inventory records.
  • Followed established guidelines for picking orders accurately.
  • Collaborated closely with other departments on special projects as needed.
  • Packed boxes and stock using organizational guidelines.

Shift Lead

Insomnia Cookies
Evanston, Illinois
08.2020 - 09.2021
  • Assisted in the training of new employees.
  • Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
  • Ensured that all safety protocols were followed at all times.
  • Provided guidance and support to other team members as needed.
  • Responded to customer inquiries and complaints in a professional manner.
  • Identified opportunities for operational improvements and communicated them to management.
  • Conducted regular inventory checks to maintain accurate stock levels.
  • Managed store operations during absence of Store Manager or Assistant Manager.
  • Performed opening and closing procedures such as setting alarm systems, counting money.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.

Cashier

Portillos
Skokie, Illinois
06.2019 - 06.2020
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Prepared food items according to company standards for quality and presentation.
  • Replenished supplies such as napkins, straws, condiments, trays throughout shift.
  • Operated drive-thru window efficiently to ensure fast order processing times.

Education

Associate of Science - Data Analytics

Southern New Hampshire University
Hooksett, NH
08-2026

High School Diploma -

Evanston Township Highschool
Evanston, IL
06-2021

Skills

  • Time Management
  • Courteous and Professional
  • Management Support
  • Customer Service
  • Issue Resolution
  • Complex Problem-Solving
  • Attention to Detail
  • Flexible Schedule
  • Adaptability
  • Analytical and Critical Thinking
  • Multitasking
  • Heavy Equipment Operation

Affiliations

  • Makeup is a hobby/passion of mine
  • I love anything fashion and self expression (very up to date on trends)
  • Anime/reading
  • weightlifting

Languages

American Sign Language
Limited

Timeline

Associate

Amazon
09.2021 - Current

Shift Lead

Insomnia Cookies
08.2020 - 09.2021

Cashier

Portillos
06.2019 - 06.2020

Associate of Science - Data Analytics

Southern New Hampshire University

High School Diploma -

Evanston Township Highschool

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Nevaeh Clay