Summary
Overview
Work History
Education
Skills
Timeline
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Nevaeh Curtis

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Concentrix
05.2021 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

City Carrier Assistant

United States Post Office
04.2019 - 05.2021
  • Collected mail from letter boxes on specific route both on foot and by vehicle.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Engaged customers with pleasant demeanor and offered to help with mail-related issues.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.

Guest Service Associate

Target
09.2017 - 04.2019
  • Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest's name, boosting overall guest satisfaction 92%.
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.

Education

High School Diploma -

Scotlandville Magnet High School
Baton Rouge, LA
05.2019

Skills

  • Call Center Operations
  • Customer Correspondence
  • Efficiency Determination
  • Issue and Complaint Resolution
  • Customer Data Confidentiality

Timeline

Customer Service Representative

Concentrix
05.2021 - Current

City Carrier Assistant

United States Post Office
04.2019 - 05.2021

Guest Service Associate

Target
09.2017 - 04.2019

High School Diploma -

Scotlandville Magnet High School

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Nevaeh Curtis