Nevaeh Dudley

• Developed rapport with patients by thoroughly assessing and responding to individual respiratory care preferences.
• Achieved timely processing of sales orders, contributing to enhanced customer satisfaction. Streamlined credit card payment processing, improving transaction efficiency. Executed necessary documentation and pricing approvals, resulting in faster service delivery.
• Engaged with potential patients via inbound calls and web leads, successfully converting 30% through strategic negotiations.
• Researched and analyzed product upgrades and warranty promotions to design personalized packages that align with patient preferences.
• Cultivated connections with key accounts to support sales growth.
• Performed ongoing market research to uncover new business opportunities.
• Consistently met or exceeded call volume goals through the development of impactful patient relationships, supporting overall service delivery and cash sales initiatives.
• Managed incoming patient calls, emails, and information requests to ensure timely response’s

• Provided referrals to physicians/providers

Completed all essential forms, obtained necessary information, such as patient demographic and insurance information

• Identified emergent calls based on information provided by caller and department guidelines

Verified insurance coverage,collected co-pays,deductibles, and previous balances

• Determined the level of care needed by patients calling the call center which resulted in either routing patients for triage, scheduling, rescheduling, canceling appointments, and submitting medication refill requests for evaluation
• Asked patient's clarifying questions, presented options or solutions, and understood the level of complexity of the

call, escalating only those situations necessary for resolution

• Researched and responded to telephone and message inquiries
• Completed all essential forms, obtained necessary information, such as patient demographic and insurance

information

• Made outbound calls when required and followed up when deemed necessary
• Verbally screened patient's for emergent symptoms,schedule,message,page clinicians,and transferred patient's to

appropriate areas

• Promoted and sold effective health services such as vaccines and flu shots
• Resolved complex issues raised by customers in timely manner.
• Utilized CRM software to track customer interactions and update records accordin